Performance-driven Learning & Development professional with notable success in enhancing enterprise-wide productivity. Offering more than 10 years experience designing, developing and delivering high-impact learning solutions that support strategic business results and link human assets to business outcomes. Skilled at identifying, assessing and executing cost-effective programs that drive performance and enhance organizational development.

COMPANY	POSITION HELD	DATES WORKED
Cross Country Automotive Services	(Confidential)	4/1999 - 6/2007
Equiserve	(Confidential)	1/1997 - 4/1999

SCHOOL	MAJOR	YEAR	DEGREE
Stonehill College	Marketing	1984	Bachelor Degree

Highlights:

Cross Country Automotive Services, a leading provider of integrated vehicle and driver programs in North America providing roadside assistance for automotive, insurance and diversified markets Director of Learning & Development April 2002- June 2007 Training Manager 1999-2002 Equiserve, a financial services company providing services and solutions to listed companies, investors, employees, and other financial institutions HR Training Manager 1998-1999 Instructional Design Consultant 1997-1998 Bank Boston, Waltham, MA, a financial institution, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, and asset management Training Consultant 1996-1997

Companies I like:

Fidelity, Coach, Ritz-Carlton, American Express, Genzyme

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Strategy
Needs Analysis

• Leadership Development
• Talent Management
• Consulting
• Design
• Needs Analysis
• Development
• Learning

• Justified the need for training programs by measuring training effectiveness using all four levels of evaluation • Lowered new hire training cycle time by 25% resulting in an annual cost savings of $500K • Introduced and managed implementation of a corporate university including adaptation of an e-Learning platform that propelled the organization from a single delivery methodology to a multi-modal delivery methodology • Reduced costs by more than $1.2 million by centralizing training function • Enhanced productivity by 11% by analyzing needs and delivering skill-based learning modules • Boosted employee morale and satisfaction by nine percentage points by administering a 360º feedback instrument to Director and VP levels that resulted in a the creation of individual development plans that addressed behavioral and interpersonal skill gaps • Decreased staff turnover by 6% by partnering with recruiting to deliver targeted hiring and skill development programs