Human Resources Management * JCA (Joint Commission on Accreditation of Healthcare Organizations) attainment * Successful management of various transformations/consolidations/mergers/realignments/restructuring of all departments. Provided post-merger support. Streamlined and redefined workflows, roles and responsibilities, and compensation practices. * Served as member of a highly successful executive leadership team, recognized by corporate office, who used our team a model for other locations across the nation. * Developed Succession and Development Planning process identifying, targeting, and developing next level leaders. * Developed an over-arching Retention Plan that reduced attrition by 12% of annual average by developing process improvements (from entry to exit) and implementing various programs for employee development (e.g. STEP Program), incentives, employee recognition programs, improved communications, focus group meetings and fire side chats, inclusiveness, community programs and events, process ownership, comp analysis, equity adjustments where appropriate, fair and consistent accountabilities. * Increased newly hired (1st 90 days) employee retention rate by 25% - effective Onboarding, Hosted Stay Interviews, employee recognition & training, mentoring and use of buddy/pairing system which also increased engagement * Developed and implemented successful Onboarding program * Retention also improved by ability to effectively persuade key contributors and top talent to remain with the organization. * Created an environment of inclusion, open communication, consistency and honesty during times of change. Strengthened relationships with functional departments, making HR a strategic partner in process and strategic development, staffing, and employee relations. * Elevated employee morale, engagement, performance and increased confidence, trust and integrity through communication forums, employee opinion surveys, engaged listening, accountabilities and incentive bonuses during the challenge of the workforce to overcome initial resistance to change (as employees underwent several company mergers). * Developed and aligned work culture to support organizational goals. Effectively resolved employee relations issues that emerged in a post-merger environment. Earned the confidence and trust of new managers guiding them through transformations to foster positive and productive working relationships with existing staff. * Directed and implemented bi - annual climate and employee opinion survey that became an integral part of the company culture. Survey feedback resulted in actionable plans that contributed to the overall growth and success of the company, and further supported organizational goals. * Devised a comprehensive succession planning and leadership development program. * Employed the Birkman Method team-building instrument to foster open communications, build trust, and create a much-needed unified culture * Successfully realigned/restructured various departments to support new business objectives and strategies. * Reduced unemployment claims losses by 45% and saved company over $487k annually from disputed claims - average win rate of 90%. * Improved semi-annual Employee Opinion by 10.8% bi-annually - Developed mini online bi-annual EOS surveys and hosted various Fire Side Chats and focus group sessions to garner employee concerns, issues, opinions, and perceptions, which supported the development of various strategies to improve areas of identified opportunity, encouraged Open Door/Floor management styles to all leaders. * 30% reduction in time to fill a vacancy - expanded talent sourcing to include 3rd party vendor (Talent Scout) * Facilitated Civil Treatment Training to all leaders within the region * Improved Safety and Risk management incidents 24% - Developed Safety Committee to review all incidents, training provided to workforce, improved work environment, celebrated compliance improvement s and recognitions. * Managed and resolved bi-cultural, complex, sensitive staff-relations issues following merger * Developed mentoring program for development of top talent and Diversity initiatives * Strengthened organizational community relations through networking * Developed telecommuting program for employees * Coordinated "Go Green" program * Served on multiple Launch teams for new products, services and processes * Coordinated Emergency Response (Business Continuity) Program - Appointed to Red Team 1st Responders

Highlights:

• HR
• HR Metrics
• Human Resources
• Metrics
• Retention
• Strategic Planning
• ER
• Labor Relations
• Management
• Planning