Strong team player in instructional design with excellent interpersonal, communication and leadership skills. Creative, loyal, and keeps up with technology

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Instructional Designer	7/2008 - Present
Cross Country Automotive	Instructional Designer	7/2006 - 7/2008
Comcast	Customer Service/Sales Trainer	7/2001 - 7/2006
St. Francis of Assissi	7th Grade Teacher	9/2000 - 6/2001
Autumn Printing	Graphic Designer	8/1999 - 6/2000
Student Teaching	(Confidential)	1/1997 - 6/2000
Joanne Fabrics	(Confidential)	1/1996 - 9/2003

SCHOOL	MAJOR	YEAR	DEGREE
Boise University	Instructional Performance Technology	2009	Master Degree
Lesley University	Education, Curriculum	2005	Master Degree
Regis College	Graphic Design	2000	Bachelor Degree
Billerica Memorial High School	Art	1996	High School/GED Degree

Highlights:

Masters in Education, Curriculum, Writing and Assessment - graduated with honorsWorking on a Masters in Instructional Performance Technology from Boise UniversityReceived a certification in Training & Development

Companies I like:

Verizon, Harley Davidson, Disney

P&L responsibilities
Presentation
Sales Support
Software Implementation
Leadership

• Instructional Design
• eLearning

1. Designed a program that enables new hires to sit with experienced agents 4 times during their training to take calls. The program has built confidence in the employee which has given the company more dedicated employees and satisfied customers. 2. Created and implemented a customer service program for new hires and current agents in all parts of the organization to improve customer satisfaction.