HEB 2015 - 2018 HUMAN RESOURCE MANAGER Strategic Business Partnerships * Cultivated and maintained a productive business partnership with Partners and Leaders providing expertise and direction. * Exercised confidentiality and demonstrated a strong neutral Human Resources perspective in all interactions. * Developed, executed, and sustained change management initiatives that align with the business priorities while maintaining the culture. * Coordinated and lead divisional and cross functional projects * Recommended changes to current programs, processes and policies. * Initiated HR lead in re-organizations and Partner implications that included Partner displacements and reassignments. * Coached and advised business partners on developing and retaining talent * Influenced the development of business strategies by participating in cross-functional projects/programs * Understands the business through numbers (financial acumen) Attracting, Developing, Engaging and Retaining Great People * Facilitated and/or provided Corporate Training (e.g., leadership, certification programs, compliance and policy) to develop Great Partners. * Collaborated with Partners and leadership to interpret, align, and communicate HR policies, procedures, laws, standards and government regulations. * Participated in management level selection process and approves hiring decisions (including compensation) Strengthening The HEB Culture * Promoted high professional standards, positive interpersonal relations and a problem-solving approach in all situations * Lead crisis management activities (e.g., natural disasters deaths violence in the workplace) * Ensured positive Partner morale by building effective relationships on site (e.g., credibility, reputation of confidentiality, and other methods) * Managed and directed Partner relations activities * Provided guidance and direction on union response plans * Conducted vulnerability audits and develops action plans based upon results. Leadership Responsibilities/Traits * Analyzed data and made recommendations on appropriate actions for the Business Partner (s). * Conducted and lead investigations to determine the appropriate actions/next steps. * Readily accessible and approachable to Partners and leaders. * Provided input on strategies implements strategies that support overall HR planks. * Displayed a high sense of urgency * Performed advanced, diversified and confidential HR functions exercising a high degree of independent judgment * Influenced without authority at various levels of leadership * Coached and/or advised HR team on Partner issues * Conducted Partner appeals The Kroger Co. 2003 - 2015 HUMAN RESOURCES COORDINATOR Michigan Division 2011 to 2015 The first point of contact for all facet of HR practices, processes and procedures. Extensive relationship building, verbal, telephone and written communications. Responsible for conducting and supporting the training of HR systems and technology. Sound knowledge of compensation and benefit programs, scholarship and tuition reimbursement programs. * Build productive relationships with union business agents and serve as a resource for labor questions and issues from the stores. * Played a key role in planning career and development plans for department managers, MD1 candidates store managers and coordinators. * Coordinated performance reviews ensuring timely completion effectively and efficiently. * Identified and monitored training needs within the district. * Facilitated and lead general meetings and made presentations to management teams on best practices adhering to company goals and objectives. * Assisted in screening, hiring and training management and store associates. * Effectively communicated with district managers on placing management within the district. * Extensively supported management and associates during open enrollment periods. * Actively communicated and endorsed education, scholarship and tuition reimbursement programs. * Accurately monitored and measured the effectiveness of associate communications and engagement. * Extensive involved in the Division Cultural Council and Store Cultural Council. * Calm, diplomatic. Handled questions, concerns and grievances quickly and professionally. * Conducted thorough, in-depth investigations of harassment, discrimination, ethics point calls and employment law issues. * Coordinated benefits and health care open enrollment meetings including preparation of materials for all classifications of employees and communicate details STORE STAFFING COORDINATOR Houston 2007 to 2010 * Led and facilitated recruiting managers training and workshops to ensure recruiters have knowledge, expertise to succeed in their roles. * Accountable for new and existing store staffing and recruitment while adhering to law compliance and total consistency in 209 store locations. * Coordinated city wide job fairs in all socioeconomic markets during peak hiring times Summer, Back-to-School, and in holiday selling. * Trained and coached new hires to provide extensive knowledge of business practices to drive sales and achieve maximum outcomes. * Direct supervision of records administration team members ensuring accuracy, credibility and error-free. * Communicated with division leaders regarding changes to government policy and procedures. * Responsible for accurate tracking and reporting HR Metrics including WOTC, No-Pays, Past Due Leave of Absence, Employees Not Worked in Six Weeks and Division Hiring Needs. * Experienced in coordinating special events including United Way campaign, Co-Manager Meeting and Annual Service Awards banquet for Southwest Division. * Organized, implemented and trained on Employee Self-Service, Enterprise Work Rules and Manager Self Service as the Division Coordinator. * Excelled in conducting training and coaching for all levels of management on the proper techniques of screening and interviewing candidates to ensure commitment to company goals and objectives. * Maintained employer website resulting in exceptional communications with associates regarding customer focus and satisfaction. * Provided exceptional service to internal and external customers resulting in continuously exceeding customer expectations and providing outstanding service. CO-MANAGER 2003 - 2007 Dallas * Consistently facilitated employees' growth mentoring and leading by example. An influential role in contributing to employees' growth and development within the organization. Extensive knowledge and employee training on organization's safety and sanitation codes and compliance. * Placed customer satisfaction as top priority handled customer comments and complaints with tact and diplomacy calm under pressure. Hands-on, willing to assist in other departments to contribute to a cohesive work environment. * Expanded knowledge with budgeting and finance effectively calculated stores' sales goals, wages, overtime and all expenses as needed.

Highlights:

• Benefits
• Budgeting
• Business Strategies
• Complaints
• Corporate Training
• HR
• HR Metrics
• Human Resources
• Management
• Metrics