Description
SUMMARY Senior Systems Support Analyst and Certified Financial Planner CFP with 10+ years supporting Fidelity's Retirement Planning and Guidance applications assisting Fidelity's Guidance Help Desk Reps and Dev team. Resolved application, database and infrastructure issues for over 15 different home-grown applications. Provided guidance to reps and developers identifying and resolving issues in a timely manner, interfacing with technical staff and business leaders. Expertise in: * Retirement Planning * Customer Service and Support * Asset Allocation Planning * Operations Management & Training Skills * Guaranteed Income Analysis Planning * Negotiation Skills * Retirement Application Development Support & Troubleshooting * Splunk, SQL, Linux, SiteScope, Java, F5 BigIP, Cisco Networking, TCP/IP, DNS, Word, Excel, PowerPoint
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Fidelity Investments | Sr Systems Support Analyst Consultant/Sr Systems Engineer | 1/2012 - 1/2018 |
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