a full-time position in Human Resources in which I can continue to utilize and grow the skills that I have acquired in my career and academia as well serve the organization with my passion and customer service attitude. met included increase patient satisfaction, increase sessions delivered, and increase quality measures Unit Administrative Coordinator Covenant Health, Parkwest Medical Center 05/05 - 11/06 * Aided in management of five nursing departments: CVSU, CSU, 5 Riverstone, Breast Center, and Childbirth Center * Performed HR tasks including payroll, personnel paperwork, position control, and schedule functions * Tracked metrics for Balance Score Card and prepared proposals for process improvements including Nurse Extenders Program, adding equipment, increasing FTE's, obtaining new call system * Prepared monthly, quarterly, and annual operating, financial, and statistical reports, prepared annual budgets * Conducted environmental rounds, as well as, maintenance of call system * Completed numerous special projects for Director including creating Excel spreadsheets, Created monthly Division Newsletter, Word Forms, Publisher documents, and PowerPoint presentations, as well as, serve as technical support Career Experiences * Board Member of Oak Ridge Human Resources Association since 2010, served as Program Director for 4 years President in 2015 & 2016, Board Advisor for 2017 & 2018 * Board Member for Contact Care Line 2017 & 2018 * Six Sigma Yellow Belt Certification * Completed Council's Internal Investigations Certificate Program * Implemented ADDIE Model to close gap in patient satisfaction scores, resulted in a 22% increase in patient satisfaction. Increased scores maintained for at least 9 months post implementation.

Highlights:

• Benefits
• Management
• Compensation
• Employee Relations
• Human Resources
• Policies and Procedures
• HR
• Payroll
• Recruiting
• Services