Profile: Solid background in Account Management (Sales) and Engineering, with a particular emphasis on the interaction between marketing, technical service, and quality. Experienced in all areas of management, including budgeting, procedural development, strategic planning, goal setting, and cost reduction. Full understanding of metallurgical equipment and techniques. Worked with multiple customer bases including welding, automotive, industrial, and plastics. Specifically worked in the following concentrations: Supervision: Supervised sintering operation, including dewpoint checks and setting up parameters for the correct sinter. Also in charge of all incoming green and raw materials. Managed a 24/7 quality laboratory Customer Service: Planned, scheduled, and supervised all aspects of 16 NAH PM Schools with an average of 20 customers in each class, co-wrote and presented a paper at PM2TEC2003 in Las Vegas, developed customer specifications and ran conversion projects with medium to large PM customers, as their main contact. Sales: Managed 50+ accounts for all sales related aspects, including specification, and contract review, accounts receivable, and quality/technical related inquiries. Instrumental in the development of a database for tracking and creating quotations. Conducted training of the sales personnel on the usage of the database. Quality: Sales contact for Quality, tracked customer complaints, customer specific requirements, wrote 8Ds for closure and followed up with customer base to determine satisfaction.

Highlights:

• Sales
• Quality
• Quality Assurance
• Account Manager
• Sales Calls
• Customer Service
• Account Management
• Accounts Receivable
• Autocad
• Autodesk AutoCAD