PROFILE Results-oriented Human Resources and Management Leader with 20 years of experience overseeing and supporting HR initiatives, operations, and process improvements within the outsourcing and service industry. Successful at driving and integrating HR efforts with business objectives through strategic programs, including leadership enhancement, dynamic compensation and benefits plans, and organizational development. Excel at building and leading high-performance teams supporting all aspects of HR, ensuring internal/external clients' satisfaction and timely, quality deliverables. Fully authorized to work in the U.S. no sponsorship required. Areas of expertise include: Strategic HR Management New Accounts Transition Work Climate Surveys Multisite Management Recruitment Human Resources Management System (HRMS) Service Level Agreements (SLAs) Diversity Performance / Skills Development Attrition Reduction Executive Business Partner Business Growth Support Compensation Directed the overall HR strategies and management at IICA headquarters in San José and the Andean region. * Established outsourcing strategies for noncore activities, including security and maintenance. and Organizational Development (Mar 2000 - Feb 2004) Led and managed compensation programs for 1200+ employees designing overall compensation plan including job weight job description manual and bi-annual salary increases. Managed benefits including life and medical insurance and Internal Career Program with an average of 45-50 internal movements per quarter. * Administered annual organizational climate surveys and improvement plan maintaining 80% satisfaction index rate for two consecutive years. * Oversaw induction program for all employees and 50+ new hires per month. Assisted coached and counseled 150+ managers and all staff on labor laws and internal disciplinary matrix.

Highlights:

• Management
• HR
• Human Resources
• Recruiting
• Benefits
• Compensation
• Surveys
• Quality
• Services
• Staffing & Recruitment