Areas of Expertise Business Development Collaborative Leadership Change Management Inside Sales Leadership Customer Expansion Events Social Media Strategies Strategic New Account Planning Sales Training & Development Contract Negotiations Budgeting & ForecastingProfessional Experience UNITED BLOOD SERVICES (UBS), Reno, NV Donor Recruitment (Sales) Director/Regional DR Manager, 2006 - 2016 United Blood Services (UBS) is a leading provider of blood products and services to hospitals throughout the United States with their parent company (Blood Systems, Inc.) being an internationally known leader in transfusion medicine. Accountable for leading donor recruitment (sales) staff in collecting blood products for hospital patient transfusion requirements for all hospital customers served. Achieved the most consecutive product goal attainment months at United Blood Services (23) by significantly improving all key blood donor (customer) acquisition metrics with exceptional account management, strategic planning, staff development and coaching. Created strategic partnership with Toyota Motors Corporation resulting in a free Toyota Corolla each year for a 32% increase in summer blood unit collections. * Developed and implemented several key productivity improvement strategies at United Blood Services saving over $250,000 each year. Steven Thomas - Page 2 Grew highest margin products (platelets) over 20% each year with excellent customer development initiatives. * Record setting AB Plasma collections from targeted marketing approach to identify best donor prospects coupled with strong selling message in presenting needs and benefits. * Employee retention increased to 87.5% after two years that was one of the highest at United Blood Services. * Gained over 100 key accounts totaling over $750,000 in hospital sales annually while ensuring a 99% hospital fill rate on all orders. * Met with an average of four existing customers per week consistently resulting in 98% client satisfaction rate. Responsible for sales forecasting, goal setting and performance reporting. * Consistently exceeded monthly sales quotas by gaining more business from existing accounts while successfully penetrating prospect lists for incremental blood collections and profitability. * Analyzed and reported on monthly customer activity, business trends, and areas of concern during weekly operations meetings with executive team.

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• Market Planning
• Planning
• Sales
• Marketing Management
• Account Management
• Benefits
• Budgeting
• Business Development
• Change Management
• Contract Negotiations