Description
ACCOMPLISHMENTS Achieved 10 consecutive years of exceeding annual net income targets at LeasePlan USA, including securing 388%+ 10-year historical growth, a 98.7% client retention rate, and recognition in the top 10% for client loyalty (TNS). Directed sales, marketing, client relations and service delivery for a company recognized as the "Best Place to Work" in Atlanta and Chicago. Recognized in 2012 as the LeasePlan Country of Excellence honoree. Implemented a sales automation (SFC) and marketing automation (Marketo) program to streamline operational efficiency. Customized and implemented SPIN selling methodology to formalize sales processes. Developed and implemented a comprehensive commercial sales improvement and effectiveness strategy, inclusive of an effective recruiting and hiring program, sales effectiveness assessment (StarPlan) program, activity and productivity metrics, performance improvement planning, training and development, performance improvement and corrective action program. Lead Division to the 2004 Pitney Bowes (PB) field sales and service division of the year honor (Southern Division). Executed a strategy to effectively utilize the PB 7-element scorecard approach to determine optimal productivity, operational efficiency and corporate guidance compliance. Earned recognition with 2 District of the Year awards (Ft Worth and Arizona), 2 Financial Services Region of the Year awards, PB District Manager of the Year (Dallas District), the PB Field Sales Manager of the Year (Baton Rouge), PB and Southern Division Rookie of the Year, 17 time Pacemaker (sales leadership conference), 6 high awards, and 4 Field Management Achievement honors. Exceeded annual targets in 17 of the 18.5 years of tenure at PB.
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