Qualifications * Developed capitation payment arrangements * Business Development & Analysis * Financial Modeling and Reporting * Crisis Management * Process Improvement Methodologies * Consensus Building and Teaming * Critical Thinking and Problem Solving * Change Management ~ Technically proficient with Oracle EBS Microsoft Office Suite 365 Member Enrollment Applications EZLink Proprietary administrative systems and applications ~ Relevant Financial Services Experience Additional professional experience as an Inventory Management Specialist in the United States Air Force (1983 - 1992)~

COMPANY	POSITION HELD	DATES WORKED
Aetna	Plan Sponsor Services (PSS) Technical Lead	4/1996 - 3/2017
Anthem (thru Ann Jones Temps)	Customer Service Representative	6/1995 - 4/1996
Tampa General Hospital	Radiology Clerk	10/1993 - 10/1994
Hillsborough County Clerk of the Circuit Court	Micrographics Clerk	10/1992 - 10/1993
United States Air Force	inventory Management Specialist	11/1983 - 9/1992

SCHOOL	MAJOR	YEAR	DEGREE
Grand Canyon University	Organizational Leadership, Behavioral Mgt		Doctorate Degree
Liberty University	Human Services, Business	2014	Master Degree
The Ohio State University	Human Ecology-Early Childhood Development	2010	Bachelor Degree

Highlights:

• Applications
• Business Development
• Change Management
• Financial
• Financial Modeling
• Financial Services
• Inventory
• Inventory management
• Management
• Microsoft
• customer service

Working with Human Resources and Benefits Departments, as well as internal constituents, to ensure employees had medical, dental, and group life insurance coverage. Billed corporations for payments of premium and fees. Implemented enrollment and billing for premium and fees, to include collections procedures. Trained new hires with on-the-job duties and mentored them for at least 90 days to ensure understanding of job functions. Participated in workgroups to establish or change work processes that enhanced staff efficiency.