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SUSAN R

Training and Project Management professional with over 20 years of experience

Occupation:

Human Resource Training Specialist

Location:

Streamwood, IL

Education Level:

Bachelor

Will Relocate:

YES

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AREAS OF EXPERTISE Consulting I have consulted with internal business partners and external clients on performance gaps and employee needs, leading to recommendations that have ranged from multi-phased programs to individual learning experiences to performance support tools. Instructional Design Instructional design at the strategic and individual levels is my core competency and greatest interest. I spend time upfront in needs analysis to determine the right mix of modalities to engage learners and improve performance. I believe in addressing performance goals and metrics in the initial stages of the design cycle. Project Management I have managed project timelines and budget ranging from one course/several months to curriculum and course development over a year. People Management I have experience assessing, interviewing, hiring and managing people. I enjoy both managing and coaching. Account Management/Sales Operations I was entrusted with a new, high visibility company role supporting the Sales and Resourcing teams throughout the sales process, including Capabilities, Discovery Solutioning, Proposal and Statement of Work writing, estimating effort/pricing and recommending resources. I consult on the sales process, pricing model, and template development.

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