Accomplished training and technical writing professional with more than 15 years of experience Summary managing innovative teams that create effective learning and development programs including online, instructor-led, and virtual instructor-led training. Technical writing experience includes documenting standard operating procedures, operating manuals, and repair and troubleshooting guides. * Proven ability to foster positive relationships among clients, subject matter experts and cross - functional partners to ensure the completion of training and documentation projects on time and within budget. * Adept at quickly analyzing new businesses, functions and processes and identifying opportunities to improve associate performance through relevant and effective training. * Fluent in training principles including adult learning theories, interactive learning design, e- learning design principles, ADDIE process, instructor-led training and blended learning. Also, knowledgeable in best practices for performance and integrated talent management, coaching, and performance and talent management.

Highlights:

• Video
• Call Center
• Documentation
• Manufacturing
• Adobe
• Adobe FrameMaker
• Adobe Illustrator