Description
SUMMARY: Human Resources professional with demonstrated experience and expertise in legal, marketing and Human Resources start-up environment. Capabilities include employee relations, benefit analysis, project management and legal compliance. Excellent leadership and time management skills. Proficient in all aspects of Microsoft Office. Excellent writing and presentation skills. 4/13 to 8/14 - Enrollment Analyst - Client Connect Project CVS/Caremark through Accenture/Collabera Worked as a contractor for an agency whose clients are Accenture and CVS/Caremark. Prepared files to move from clients to CVS/Caremark platform. Researched Client Contacts and Testing platforms. Eligibility project looked at rejected claims and reprocessing. Tested files prior to Client Migration. Special projects, as needed. Ongoing mandatory training online. Provided quality service for the implementation and ongoing management of complex eligibility relationships. Interacted with internal and external customers, consistently showing strong customer service skills. Performed analysis, making business recommendations to improve the integrity of the eligibility data. Completed difficult assignments under minimal direct supervision. Provided effective communications to management of any client expectation discrepancies. Supported all eligibility system enhancement requirements. SharePoint, RxClain on the AS400 as well as Microsoft Office programs, Word, Excel, Outlook, Triage. 1/13 - 3/13 - Health Risk Assessment/Call Center Associate HealthFitness Corporation/Trustmark Insurance Contractor within a Call Center Environment - Worked independently and as part of a team of temporary workers administering Health Risk Assessments on behalf of a client of HealthFitness/Trustmark Insurance. Followed up with surveys for the Nurse Line and Care Campaign programs. Used Avantserve and Trizetto software programs as well as Microsoft Office programs - Word, Excel, Access, and Outlook. 9/12 - 11/12 - Enrollment Specialist - Open Enrollment HealthFitness Corporation/Trustmark Insurance Contractor within a Call Center Environment - Worked as a contractor during open enrollment to explain health insurance benefits to participants. Enrolled members in annual health benefits. Incoming calls and outgoing calls, as needed. Extensive training prior to the enrollment period. 9/10 - 12/10 - Call Center Representative - Open Enrollment Aon-Hewitt Worked as a contractor during Open Enrollment for twelve clients, answering questions regarding benefits and insurance. Incoming calls and outgoing calls regarding problem resolution. 4/10 - 9/10 - Caregiver Assisted heart patient with his insurance, procedures and medications. 6/00 - 5/08 - Human Resources Manager A-Three Services Agency Created the first Human Resources Manager position at the corporation and molded it to help them expand their benefits programs. Accountable for all Human Resources responsibilities including employee relations, investigations, payroll services, unemployment hearings, hiring and terminations. Special projects, as needed. 7/96 - 6/00 - Human Resources Administrator Deluxe Video Services Human Resources Administrator in the Compensation and Benefits department in a large international video duplication corporation with 2,400 employees in the U.S. Served as a liaison for Worker's Compensation claims, and helped reduce injuries and accidents through careful investigations and suggestions for improvements in Safety training. Administered unemployment hearings and paperwork. Used SAP for Supply Management. includes working as a Trainer in two non-profit corporations and working for the Chairman of a large real estate developer as his personal assistant. Also worked in a large pharmaceutical corporation for eight years - G.D. Searle & Co./Searle Medical Products/NutraSweet Lived overseas for two years - and travelled extensively throughout Europe to North Africa and Australia leading to a greater appreciation of cultural diversity.
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