AREAS OF EXPERTISE: -Program Development & Performance Management -Development & Implementation of Systems & Processes -Prioritizes Responsibilities & Creative Team Leader -Success with short & long term planning -Develop and Update Operating Procedures and Policies -Improve Customer Service Models -Internal Staff Training and Development -Understanding of Federal and State Laws Career Highlights DISTRICT OF COLUMBIA GOVERNMENT Washington, DC ( 2010 to Present Program Manager, Workforce Services Bureau Works with the Director to ensure all decisions are made in the best interest of the agency and in alignment with state, local, and federal policies for the overall success of the District's 4 American Job Centers. Long and Short term programs serve Adults, Veterans and Youth. *Overseeing the development, planning, and implementation of federal and local training programs for job seekers across the District of Columbia. *Plans, develops and reviews program plans spanning a variety of government agencies and funding sources. *Develops and facilitates internal training's to ensure that staff are clear on program goals. *Develops assessment tools to evaluate program operations, challenges, compliance and successes. Makes recommendations to senior leadership to avoid inefficiencies and increase productivity. *Manages the coordination and communication related to a successful customer service model, goals and operations. Researches and investigates all concerns from job seekers about our programs and services. *Coordinates with supervisors and representative to align policy and service delivery to meet our state and federal performance. *Coordinates with agency departments and District leadership to report relevant changes to policy and how recommendations on how it will effect our current programs and services. *Reviews division fiscal budgets and makes any needed recommendations to ensure efficient accountability. *Supervises and assigning tasks to staff as needed.

Highlights:

• Training
• workforce development
• management
• Communications
• Corporate Social Responsiblity
• Relationship Builder
• Program Managment
• Project Management
• Assessments
• recruiter
• employee relations
• human resources