Professional Summary I am a dedicated and technically skilled business professional with more than 25 years of experience resulting in a versatile skill set developed through management, coordinator, supervisory, case administrator, and benefits administrator positions. I excel in resolving problems with proven analytical and logical thinking skills, use of systems and process improvements techniques to increase efficiency and customer satisfaction resulting in improvement to the bottom line. I am proficient in the Word, Excel and Power Point and have experience with various other software application that are both web bases and proprietary packages inclusive of payroll, case management, employee management and HR related. I understand computer programming and logic and adapt quickly to new systems. I have excellent communications skills including oral, written and presentation.. I am also versed in Lean Six Sigma principles with some project management experience.

Highlights:

• Call Center
• Health and Welfare
• Benefits
• LMS
• Management
• Policies and Procedures
• Compensation
• HR
• Human Resources
• Training
• Philadelphia, PA