SUMMARY OF EXPERIENCE & ATTRIBUTES: Over 20 years experience in the areas of medical administration/management. Diversified experience in the areas of Security, Compliance, Business Analysis, Project Management, Risk and Systems Analysis, and preparing budget forecasts. Worked with Change management procedures, vision, goals, diversity groups and effectively communicate with members in accepting change, new ideas, procedures, or advance technology. Mastered in effectively communication skills both verbal and non-verbal in the form of oral and written presentations with line graphs, PowerPoint slides, bar charts, process mapping, value stream mapping, survey results, etc. Experienced in identifying critical issues and solving them using systematic scientific approach while gathering facts in the form quantitative and qualitative data to deal with the specific problems. Introduced performance improvement plans by using Specific, Measurable, Achievable, Realistic, and Timed (SMART) goal setting. Used multiple techniques like five whys, ishikawa/fishbone diagram, tree diagram, pareto analysis, brainstorming, Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis, Suppliers, Inputs, Processes, Outputs, Customers (SIPOC), Possible, Implement, Challenge and Kill (PICK) based on level of impact and level of effort, 8-step problem solving process using observe, orient, decide and act approach to find the root cause and solving the problems. Responsible for evaluating, testing, and creating implementation plans for all new technology, and processes to be implemented within the organization. Strong technical background and excellent customer feedback throughout the career. Technical and functional expertise well augmented by excellent analytical, problem solving, communication, and interpersonal skills, ability to deliver innovative and profitable solutions well within timeframe and budgets. Effectively communicate with Congressmen, and Senators to clarify problems and provide solutions based on Air Force Instructions (AFIs), policies and guidelines.

Highlights:

• Health Insurance Portability And Accountability Act
• Inventory
• Medical
• Medical Records
• Allergy
• Annual Planning
• Benefits
• Data Analysis
• Data Processing
• Data Security