ACCOMPLISHMENTS * Recognized unmet client needs, researched market trends and developed a new sales channel increasing annual profitability by 20%. * Redesigned an employee training program for 600 employees and increased capacity for work by 30%. * Led large and complex new client projects valued at $22M. Account Manager, Emergency Lodging, 2014 - 2017 Travelliance, Minnetonka, Minnesota Responsible for identifying customer needs and increasing revenue by introducing new products/services and coordinating cross-functional services for existing customers while cultivating new clients. * Developed comprehensive account plan for key accounts including account set up, ongoing customer support, data training and custom solutions resulting in new business valued at 22M+. * Introduced partnerships with leading industry corporations, new-market initiatives that resulted in development of new business and increased annual profits by 20%. * Led the accounts payable, accounts receivable and 3rd party vendor accounts for 5 clients ensuring cost savings resulting in fewer billing and payment errors and shortened delinquent cycle by 30%. * Developing cross-functional efficiencies for on boarding new clients reducing labor costs by 15%. * Provided monthly client on-site consulting/training that maximized procedural and the latest technologies resulting in 20% margin gains in two years. Senior Customer Relations Representative, 2011 - 2014

Highlights:

• Minnesota
• Sales
• Management
• Customer Service
• Process Improvement
• Training
• Employee Relations
• Human Resources
• Account Manager
• Cross Functional Operations/Solutions
• Microsoft Office
• Sales Force
• Excellent Communication Skills
• Customer Relations (Retention and Growth)
• Program Management
• Event Management
• Computer Software Skills