PROFESSIONAL SUMMARY To obtain a position with a reputable institution that offers opportunities, which allows me to utilize my background and experience in management, administration and customer service. Ambitious results-oriented business and executive level support for over 20 years of experience. SUMMAY OF QUALIFICATIONS: Project Management: Well-organized and highly efficient in high pressure environments. Plan, organize and supervise the work of others. Collaborated with Managers to develop and corporate strategies and generate revenue. Proven ability to successfully work with all levels Management and support staff. Leadership and Team Building: Strong ability to translate departmental objectives to Sales support staff. Exceptional ability to motivate and mentor peers and team members. Customer Account Management: Proven account management skills and ability to grow and nurture customer relationships. Impeccable organizational and interpersonal skills focused on customer service. Professional Skills: proficient in the Microsoft suite of products to include extensive knowledge of (PC) desktop computers and applications. Collaborative team player with exceptional attention to detail and strong communication, time management and organizational abilities. Driven to provide first-rate administrative support for fast-paced operations. Managed, SE. Suite 1100, Atlanta, GA 30339 Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of timely follow up May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around times Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction Answers inquiries by clarifying desired information researching, locating, and providing information. Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions. all administrative aspects of Senior Advantage new member Medicare Sales. Sole point of contact with new and potential members applying for coverage. Managed the resolution of issues involving new member healthcare plans as well as the departmental liaison between Sales Operations and support staff. Processed of all incoming Medicare new applications management and facilitation of all on/off campus Medicare related events departmental calendars and reporting of monthly sales metrics and activities. Administrative liaison ensuring the accuracy of sales reports and a lead and participant in the coordination of special projects. Supervised all temporary staff and their subsequent on boarding. Processed all temporary staff bi-weekly time sheets Medicare Advantage Broker who's both tenacious and an effective conflict-resolution Sales Representative. Primary point of contact provides assistance to new members concerning related issues and inquires. Responsibilities include but not limited to confirming daily appointments processing of online applications for Underwriting as well as the completion and performance of daily General Administrative tasks. Provided administrative support for all special projects. Efficient Highly respected and sought after revenue generator who exceeds sales goals. Developed and produced all office flyer notifications for important policy changes, office news and events. Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients. Performed monthly inventory and maintained office and medical supply counts. Customer Service Advocate assisting members with a range of benefit information. The gamut of responsibilities extended to providing benefits entitlement and interpretation of coverage eligibility and verification. Interaction with new members across the state. Responsibilities included but not limited to clarification of coverage health plan delivery daily processing of applications and inter- regional transfers. Consummate professional and effective communicator advising newly approved and existing members. Managed various general office duties such as answering multiple telephone lines completing insurance forms and mailing monthly invoice statements to patients. Managed various general office duties such as answering multiple telephone lines completing insurance forms.

Highlights:

• Sales
• Customer Service
• Services
• Call Center
• Management
• Medicare
• Sales Reports
• Sales Support
• sheets
• Support