Description
Accomplishments Human Resources Department Management and Leadership Progressive leader of Human Resource Departments in the retail, healthcare, higher education, and non-profit industries. Successfully managed all functions of Human Resources, and up to seven Generalists and Recruiters. Successfully trained and developed three Generalists to levels of greater responsibility within the organization. Member of senior leadership teams that developed and implemented both Corporate and local strategies. Aligned department resources to meet specific needs and measured the results to ensure effectiveness. Redirected efforts of the staff as needed to provide superior levels of service to our end users. Indispensible partner for executives, assisting them with coaching, mentoring, and creating development plans for their teams. Recruiting and Talent Acquisition Led the recruiting and selection strategies for both facility and corporate positions. Reduced turnover in one facility by 12% annually for 5 years in a row. Pioneered the use of alternative sources for recruiting corporate office associates (use of social networking, referral programs, recruiting fairs, and on-line resources). Saved over $100,000 in fees paid to outside recruiting agencies in one year. Supervised staff of full-cycle recruiters in both the retail and healthcare industries. Managed the talent acquisition programs, aligning strategic goals with plans that met the desired expectations. * Master certified as a behavioral interview analyst and profiler. Proficient in coding statistically based structured interviews, giving feedback, and developing coaching plans to leverage individual's natural talents and abilities. Organizational Development and Talent Management * Produced needs assessments and developed programs for: diversity training, team building, time management, conflict resolution, and other programs as needed. Certified to train DDI and Yacobian Group training seminars. Competent working with and assisting in the development of CBT programs. * Developed the first employee satisfaction survey ever used for a major retailer with over 5000 associates. Used the results to create an Organization Development strategy for associate and leadership enrichment. * Implemented a succession planning process where top talent throughout the company was identified. Created a program where we identified training gaps so we could be successful in growing our own leaders. This decreased recruiting costs, and increased employee satisfaction as measured in the annual employee satisfaction surveys. Employee and Labor Relations * Assisted leadership in healthcare, retail, non-profit, and insurance industries to effectively resolve employee relations issues throughout all levels in the organizations. Routinely worked through complex issues, such as sexual harassment, and workplace disputes. Properly and thoroughly investigated all employee issues to arrive at a satisfactory resolution that ensured compliance with all EEOC and Labor Laws. Represented companies in EEOC proceedings, working with corporate and outside counsel to make sure risk was minimized. Routinely worked with all levels of management to effectively work through Performance Improvement Processes with all levels of associates. Compensation and Benefits Solely responsible for negotiating and reviewing Benefit Plans for a non-profit agency. Results saved over $400,000 in premiums by re-designing existing plans. Successfully worked with both self and fully insured plans. * Created salary bands and job grades for an entire agency through compensation benchmarking. Revised job descriptions, re-evaluating exempt and non-exempt positions to be in compliance with Department of Labor standards. * Effectively managed all leave and benefit programs: FMLA, STD/LTD, Personal Leaves, 401k/403 (b), and COBRA. Retail and Design Accomplishments * Developed and created explicit merchandising direction to ensure consistency in presentation standards to the stores organization of 75 Midwest region stores. Facilitated New York home office merchandising meetings to develop strategies and determine presentation standards for each month's fashion changes. Visited districts to assist district managers in training store management on execution of the store set document through district meetings and one-on-one training. Directed management teams in opening and remodeling of stores. Helped to develop several prototypes of store design, fixtures, and layout. Created and implemented a new training module and was assigned the role of Training Visual Director to induct newly hired Regional Visual Directors from multiple divisions of the company. Managed and led regional, district, and facility teams of up to fifteen associates. Ensured their talents were maximized through identification of their abilities. Coached, mentored, and trained teams to reach financial goals through consistently high presentation standards. Accomplishments * Developed and created explicit merchandising direction to ensure consistency in presentation standards to the stores organization of 75 Midwest region stores. Facilitated New York home office merchandising meetings to develop strategies and determine presentation standards for each month's fashion changes. Visited districts to assist district managers in training store management on execution of the store set document through district meetings and one-on-one training. Directed management teams in opening and remodeling of stores. Helped to develop several prototypes of store design, fixtures, and layout. Created and implemented a new training module and was assigned the role of Training Visual Director to induct newly hired Regional Visual Directors from multiple divisions of the company. Managed and led regional, district, and facility teams of up to fifteen associates. Ensured their talents were maximized through identification of their abilities. Coached, mentored, and trained teams to reach financial goals through consistently high presentation standards.
Accomplishments
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