Summary of Qualifications and Responsibilities * Educator, both student and employees * Negotiated purchase and financing of a 34 room resort hotel * Managed cash flow in highly leveraged business * Achieved and maintained over 95% customer satisfaction and built a strong and loyal customer base * Hired, scheduled and managed a staff of 30 * Maintained quality and profitability over and extended period and through several economic downturns * Excellent communication skills * Established ongoing communication between departments to ensure maximum customer satisfaction and operating efficiency * Created policies and procedures to assure consistency of service and both customer and employee satisfaction * Managed capital improvements * Maintained compliance with State and Federal regulations

Highlights:

• Retail
• Cash Flow
• Communication Skills
• Compliance
• Excellent Communication Skills
• Policies and Procedures
• Quality
• Quality Assurance