Career Research and Resources for Companies in MD



GXS an Opentext Corporation

Customer Service - Customer Service Manager - Gaithersburg, MD

Director of 7 managers and 1 direct report individual contributor and 50 indirect individual contributors. A global team that provided advance support 24/7. Served as the voice of the customer to make sure all customers have a superior customer experience. Accountable for all issues resulting from any outages or upgrades of our Manage Service and Messaging service. Provided the technical expertise on outage calls and i...

Avg. Salary: $176,000   ·    Company Rank: Not Available

GXS an Opentext Corporation

Customer Service - Customer Service Manager - Gaithersburg, MD

Worked with developers and implementers to make sure the Manage Services platform was stable and available to our clients at all time. Worked with clients to determine new enhancements that they wanted to see as part of the platform. Managed a team of seven direct reports whose job was to make sure we had all platforms on the latest software. Team performed upgrades on the software and assisted in the testing of all hardw...

Avg. Salary: $176,000   ·    Company Rank: Not Available

GXS an Opentext Corporation

Customer Service - Customer Service Manager - Gaithersburg, MD

Work with Developers and Customer Support agents to ensure we had all the requirements to duplicate, develop and test the solution to resolve their issues. Created the QA plan to test all releases. My job was to make sure the QA plan was updated as new issues were found. The QA checklist was developed to insure all new releases never introduce issues.

Avg. Salary: $176,000   ·    Company Rank: Not Available

GXS an Opentext Corporation

Customer Service - Customer Service Manager - Gaithersburg, MD

Customer Advocate for all Software Customers. Worked with customers to resolve environmental issue that caused the software to not run properly. Worked with Marketing and Engineering to address issues customers were having with the software. Escalation point for the service desk agents to handle any irate customers.

Avg. Salary: $176,000   ·    Company Rank: Not Available

Cornell Institute

Customer Service - Customer Service Manager - Gaithersburg, MD

Support sales team on their Sales Automation Application

Avg. Salary: $176,000   ·    Company Rank: Not Available

Carlton Computer Associated

Customer Service - Customer Service Manager - Greenbelt, MD

Support customers on site for our 2 clients running our Customer Training Software. Supported clients onsite weekly to maintain their hardware and software upgrades. Worked remotely to create enhancements and repair defects.

Avg. Salary: $176,000   ·    Company Rank: Not Available

Bell Atlantic

Customer Service - Customer Service Manager - Silver Spring, MD

Supported Unix applications running on Unisys equipment

Avg. Salary: $176,000   ·    Company Rank: Not Available

QinetiQ North America

Management & Business - Director - Belcamp, MD

• Supervised Division Program Managers. • Program Manager for largest program in the division, consisting of over 300 employees at 26 world-wide locations. Employees consisted of IT, FSRs, ORSA, and Army Maintenance SMEs/analysts. • Managed multiple task orders and multiple subcontractors simultaneously. Managed deployments and travel schedules. • Managed budget – reviewed and approved invoices for services. • Ensured tim...

Avg. Salary: $210,000   ·    Company Rank: Not Available

Brown & Root Services

Military & Government - Air Force - Greenbelt , MD

- Purchased construction materials and equipment on National Aeronautics and Space Administration (NASA) Delivery Order Contract at Goddard Space Flight Center in Greenbelt, MD. - Solicited, awarded and administered construction services subcontracts.

Avg. Salary: $150,000   ·    Company Rank: Not Available

Goldbelt Raven, LLC

Science & Biotech - Biologist - Frederick, MD

Provide technical guidance and project management on existing and future biodefense vaccines for the Department of Defense’s Joint Vaccine Acquisition Program (JVAP), protecting the Warfighter from specific biological weapon threats.

Avg. Salary: $80,000   ·    Company Rank: Not Available