Chief Operations Officer Career Research and Resources
CallSocket
Orchestrated and provided leadership for start-up operations of 30K square foot call center facility while assuming a $15M P&L responsibility. Instituted client facing processes, and built a positive, service-oriented culture. Monitored and analyzed Key Performance Indicators (KPIs), identified challenges, trends, and inefficiencies in performance and wrote call center strategies to address the requirements of an EB-5 funde...
Avg. Salary: $155,000 · Company Rank: Not Available
Varolii (now Nuance)
Capitalized on new business development and planning leadership expertise, taking on the Industry Practice Leader role to deliver $9.9M of new logo client multi-year contracts – including $385K in services. Multiplied revenues and profits through strategic sale planning, negotiation, enhancing client engagements, and standardizing operations & processes.
Avg. Salary: $155,000 · Company Rank: Not Available
The Call Center Intelligence Agency
Managed start-up operations for the consulting firm that provided strategic, operational, and outsourced BPO sales solutions. Developed business objectives while leading operational functionalities, establishing organizational plans, and coordinating corporate financial strategies to ensure success. Played a key role in operational data analysis and business process analysis to develop and refine business planning, forecast...
Avg. Salary: $155,000 · Company Rank: Not Available
Polk State College
Teaching business administration courses ie. Leadership, Strategic Management, Customer Relationship Management, and Intro to Business
Avg. Salary: $140,000 · Company Rank: Not Available
City of Eagle Lake
The City Commission determines the policies, directions and levels of service of City government. Determine how to best meet the numerous needs and demands for public services throughout the community while complying with state and federal mandates and doing all of this with limited financial resources. Chief administrative liason to the people in the community, the region, the state, the nation, and the world, which could ...
Avg. Salary: $140,000 · Company Rank: Not Available
Everett Whitehead and Son Construction, Inc.
Provided project management and coordination with clients, user groups and consultants in matters relating to programming, design and construction of major and minor construction and remodeling projects. Development of scopes of services, contract negotiations and project administration projects. Preparation of feasibility studies and reports. Preparation of project budgets, progress and status reports, letters, file...
Avg. Salary: $140,000 · Company Rank: Not Available
EO Koch Construction
Provided project management and coordination with clients, user groups and consultants in matters relating to programming, design and construction of major and minor construction and remodeling projects. Development of scopes of services, contract negotiations and project administration. Preparation of feasibility studies and reports. Preparation of project budgets, progress and status reports, letters, files, and ot...
Avg. Salary: $140,000 · Company Rank: Not Available
Polk County Board of County Commissioners (1994 - 2009)
Responsible administrative position in planning, organizing and directing the activities of the County's Facilities Management Division's comprehensive program for the remodeling, renovation, maintenance and repair of County buildings, facilities and grounds. Work includes the initiation and implementation of policies and procedures as related to division operations, monitoring various service contracts. Administers the ...
Avg. Salary: $140,000 · Company Rank: Not Available
Marshall Community Credit Union
Branch operations, marketing, project management, training, product and service enhancement
Avg. Salary: $93,000 · Company Rank: Not Available
CP Federal Credit Union
Direct and coordinate all lending activty, branch operations, and contact center operations to achieve strategic goals and performance targets.
Avg. Salary: $93,000 · Company Rank: Not Available
