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Call Socket Work Values
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Daily Duties at Call Socket:
Orchestrated and provided leadership for start-up operations of 30K square foot call center facility while assuming a $15M P&L responsibility. Instituted client facing processes, and built a positive, service-oriented culture. Monitored and analyzed Key Performance Indicators (KPIs), identified challenges, trends, and inefficiencies in performance and wrote call center strategies to address the requirements of an EB-5 funded business model. Fostered a culture based on internal (staff) customer experience.
What they like about Call Socket:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Tags
Arizona, Florida, call center, customer experience, sales, operations, consulting, executive, Forecasting, Business Planning
Skills
Management, E-commerce, Strategic Planning, Customer Experience, Business Strategy, Call Centers, Team Leadership, Business Process Modeling, Customer Service, Business Analysis, Strategic Leadership, Project planning and management, Business Planning, Social Media, Managerial Finance, Consulting, Forecasting
Information about Call Socket
Company Rank: Not Available
Average length of employment : 2 years
Average salary of employees: $155,000
These are some of the questions we asked our climbers about their experiences with Call Socket:
| 05| | ||
| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
| 03| | ||
| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
Climbers who worked at Call Socket had these interests:
| Books | |
|---|---|
Customer Centricity through Workforce Optimization |
A detailed roadmap for transforming the workplace through workforce optimization. |
| Websites | |
| Twitter http://www.twitter.com |
My handle is callcenterdr |
| LinkedIn https://www.linkedin.com/in/maryecook |
My LinkedIn profile with references |
