Help Desk Specialist Career Research and Resources
Olde Brook Inn - Elmhurst, PA Olde Brook Inn - Elmhurst, PA
• Owned a 4000 square foot Bar/Restaurant, with an average 100 customers served daily, budget management duties, food/drink inventory management duties, stock rotation, hiring and training employees, facility management duties IE building maintenance/repairs, maintaining physical appearance of restaurant • Performed all supervisory functions including the ordering of all restaurant and bar materials, managed all payroll fun...
Avg. Salary: $35,000 · Company Rank: Not Available
JP Morgan Chase
• Trained and evaluated over 100 junior associates on new or current operations • Worked in the Investment Banking Dept. working on JCL failures and Nightly Batch processing for both US and Overseas markets • Stratus OTC batch processing and UNIX based server data storage systems • Coordinated and implemented firm-wide operating system and security upgrades • Administered all phases of server project distribution and comple...
Avg. Salary: $35,000 · Company Rank: Not Available
SRA International
Recruited to design, implement, and maintain network architectures and mission critical information systems aboard Military Sealift Command ships. Configured and managed network protocols and services; recommending strategies for system optimization. Monitored and maintained network structure, Active Directory administration, and security; skillfully coordinating hardware and software maintenance, upgrades, and troubleshoot...
Avg. Salary: $55,000 · Company Rank: Not Available
DOMA TECHNOLOGIES
Planned and executed systems administration, network and application support, and software patching and analysis. Established solid project scope and plans; and facilitated advanced processes, workflows, and systems to effectively meet client/corporate needs.
Avg. Salary: $55,000 · Company Rank: Not Available
Electronic Systems Incorporated
Pivotal role in planning, defining, and ensuring the delivery of technology deployment, repair, and support for diverse client base. Led teams of up to 20 staff in on time, within budget delivery of large-scale client projects. Conducted high level troubleshooting and resolution of mission critical IT, systems, and networking issues under mixed computing environments.
Avg. Salary: $55,000 · Company Rank: Not Available
COLEMAN & ASSOCIATES / VERIZON COMMUNICATIONS
Selected into role of Help Desk Supervisor for Verizon’s Customer Appeals Department. Troubleshot, researched, diagnosed, and resolved complex technical issues. Resolved escalated formal customer complaints legally filed with The Public Utilities Commission or Better Business Bureau. Managed and monitored phone and Internet-based technical support for thousands of users.
Avg. Salary: $55,000 · Company Rank: Not Available
PGT
cutting glass
Avg. Salary: $35,000 · Company Rank: Not Available
save a lot
cashier, stocker
Avg. Salary: $35,000 · Company Rank: Not Available
Perkinelmer Life Sciences
IT Support Analyst for Laboratory Computing
Avg. Salary: $85,000 · Company Rank: Not Available
Merck Pharmaceutical Corporation
Supported Desktop and Scientific laboratory computer systems, Provided computer Networking and troubleshooting, Supported Windows operating system, Completed upgrading and assessment of hardware and software, Provided general daily break fix of network and computer systems problems. Documented problem resolution using ticketing and inventory system.
Avg. Salary: $85,000 · Company Rank: Not Available
