Help Desk Specialist Career Research and Resources
EXXON MOBILE Research and Development
Supported desktop and Lab computers. Completed hardware and software installation and configuration. Provided network support and troubleshooting. Coordinated printer setup and scheduled periodic maintenance
Avg. Salary: $85,000 · Company Rank: Not Available
Baltimore Medical Systems
Manage Refugee/Asylee scheduling and care coordination Pro-actively collaborate with management team and maintained awareness of upcoming events Develop systematic scheduling appointment reminders to Refugee/Asylee case workers. Coordinate Refugee/Asylee program orientation sessions for new Medical Assistance staff
Avg. Salary: $45,000 · Company Rank: Not Available
DTCC
• Managed an offshore team of approximately 25 agents plus their leadership team • Facilitated call center outsourcing while training new agents and new leadership on the processes and procedures of our company. • New responsibilities included managing new projects that were being tested and pushed to production • Worked directly with development teams to ensure a complete understanding of the new product • Managed multiple...
Avg. Salary: $0 · Company Rank: Not Available
DTCC
• Provide World Class customer support to Internal and External customers. Provide technical support on a wide range of products for National and International customers. Products include but are not limited to: Microsoft Office Suite of products, PC Hardware/Software, numerous web applications which requires a working knowledge of how each product is managed. • Consistently ensure that as each new product is released tha...
Avg. Salary: $0 · Company Rank: Not Available
Staff Source, Inc.
Worked with purchase, configuration, and deployment of new IT equipment (i.e. iPhones, laptops, desktops, chrome books, scanners, printers, card readers, etc.).
Avg. Salary: $47,500 · Company Rank: Not Available
Hunton & Williams LLP
Manage Blackberry Enterprise Server; manage cellular accounts for Blackberry, iPhone and mifi devices; Setup and troubleshoot handheld wireless devices; setup personal iPhone, iPad and Mac devices to receive Frim email; answering phone phone calls from users and supervisor; act as escalation point of contact for Helpdesk coordinators relative to technical problems and questions; see resume for more details
Avg. Salary: $93,500 · Company Rank: Not Available
Hunton & Williams LLP
Maintained Firm's network computer equipment; monitored and maintained AT&T Definity G3i telephone system; Supervised one employee; Manage Blackberry Enterprise Server; manage cellular accounts for Blackberry, iPhone and mifi devices; Setup and troubleshoot handheld wireless devices; setup personal iPhone, iPad and Mac devices to receive Frim email; answering phone phone calls from users and supervisor; act as escalation po...
Avg. Salary: $93,500 · Company Rank: Not Available
Dell Inc.
Handle major escalations for large scale public entities across the country. Onsite presentations to entities such as Columbia University, Harvard, SUNY, etc. to discuss service issues and data.
Avg. Salary: $57,500 · Company Rank: Not Available
America On Net Inc.
Provide customer service and IT support for hospitality clients and guests. Co-op with ISPs to troubleshoot modems. Monitoring connectivity of equipment on the network. Directing calls to the appropriate department. Ticket creation, follow-up, and endorsements. Writing end of shift synopsis. Logging and reporting all offline equipment. Updating daily Excel spreadsheets of offline equipment. Operating Systems, WiFi, VoIP, F...
Avg. Salary: $50,000 · Company Rank: Not Available
Viridian
Utilize social media and networking strategies to educate others about sustainable energy choices.
Avg. Salary: $50,000 · Company Rank: Not Available
