Browse Career Research in Customer Service
Customer Service Career Research
Bank Of America
• Managed 30 and assisted staff with reviewing client documents, including legal filings, to determine whether source information is present. • Analyzed information to assist staff with distinguishing between reportable and non-reportable findings. Audited staff data by running reports and validating associate data entry entered on client site.
Avg. Salary: $0 · Company Rank: Not Available
Capital One
• Identified Bankruptcy/Foreclosures that were out of scope for timing guidelines involving GSE/Private Investors bankruptcy Chapters 7, 13 and 11 attorney and debtors • Reviewed MSP and ALS systems for collection notes or any other foreclosure/bankruptcy delays and documents for possible fraud, credit risk, loss exposure, completed accurate and timely Suspicious Activity Reports • Handled FNMA and FHLMC loan modification w...
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Created and implemented uniform checklist for FHLMC underwriting teams • Identified gaps in the FNMA, FHLMC and non-GSE underwriting processes and analysis of Bank of America’s Policies and Procedures Underwriting Desk Aids • Worked on Microsoft Word, Word Perfect, Excel, Adobe Acrobat, Lotus Notes, Outlook, PowerPoint, and Visio and created Workflow processes
Avg. Salary: $0 · Company Rank: Not Available
J P Morgan & Chase
• Worked day shift/night shift, Call Center managed several account for modification underwriting, loan origination, pre-closing, closing, pre-processing / pre-qualifying for CHAMP and non-CHAMP loans • Handle cases through resolution • Handled FNMA and FHLMC loan modification with adherence to guidelines and using various applications including MSP, Agent Desktop, FRW data and Lender Live. • Handled high risk accounts an...
Avg. Salary: $0 · Company Rank: Not Available
Saxon Mortgage
• Managed 43 employees in a Call Center handling several departments including underwriting, loan origination, post-closing, pre-qualifying and processing for HAMP and non-HAMP modification programs and requested BPO/Appraisals • Handled high risk accounts and escalated calls, processed/reviewed loans for all HAMP, non-HAMP, Repayment modification, FHA, non-GSE, bankruptcy and foreclosure options • Worked HAMP escalation te...
Avg. Salary: $0 · Company Rank: Not Available
Countrywide Mortgage
• Managed 24 employees in a Call Center handling various departments including Loan Negotiation, Doc Drawing, Quality Control and extensions, corresponded with customers, brokers, HUD officials and attorneys and Handled sale procedures for homes in the foreclosure process talk-offs and escalated calls • Handled high risk accounts and escalated calls, processed/reviewed loans for all HAMP, non-HAMP, Repayment modification, F...
Avg. Salary: $0 · Company Rank: Not Available
Freemont Home Equity
• Effectively managed 1200-1500 assigned accounts monthly in a Call Center, communicated with customers, brokers, title companies, attorneys and Reviewed Processed on boarding documents and Negotiated short sales, deed-in-lieu, forbearance agreements, reinstatements and requested BPO/Appraisals • Underwritten/processed loans per the guidelines for FHA, FNMA, GNMA & VA, conventional and sub-prime loans
Avg. Salary: $0 · Company Rank: Not Available
Government/IRS
• Managed 1500 portfolio of bankruptcy files and worked as a liaison for bankruptcy Chapters 7, 13 and 11 attorney and debtors • Processed customer mortgage, payoffs, reinstatements, payments for attorneys, coded accounts and prepare legal documents for debtors/clients and handled discharges, dismissals and prepared Motions for Relief • Audit and review POCs post filing; validating all related POC documents • Obtain and com...
Avg. Salary: $0 · Company Rank: Not Available
Bank Of America
• Reviewed Escrow Analysis to verify accuracy of Loan payments, Deficiency, Proof of Claims, Amended POC and various Chapters 7, 13 and 11 attorney and debtors of Bankruptcy guidelines • Call Center handling various calls to the attorney offices to assist on Filing the Proof of Claim / Amended Proof of Claim and upload in LPS/AACER • Verified Proof of Claims thru AACER, matched the Bankruptcy Automated Payments System and ...
Avg. Salary: $0 · Company Rank: Not Available
Utah Transit Authority
Main responsbility is to pick up passengers and get them to their destination and a safe and courtesous manner. Answer questions when asked, educate the customer if they are not for sure, aid the passenger boarding the bus, if problems arise then find solutions to handle them
Avg. Salary: $40,000 · Company Rank: Not Available
