Customer Service Manager Career Research and Resources
Toys R US
ensured smooth front-end operations including cash office for major retail store supervised and trained staff for registers and customer service desk managed daily cash flow and reconciled each cashier station as well as cash office on a daily basis entered cash data into a computer system of record upon store opening and generated a cash report which required entering check charge and dollar amounts and balancing each regi...
Avg. Salary: $32,000 · Company Rank: 3.0 out of 5
Target
Supervised and trained staff for all front-end operations registers customer service desk and cash office procedures Addressed evaluations and disciplinary actions using motivational approach good listening skills and sound judgement to enforce employee retention managed daily cash flow through ordering inventory and reconciliation of all monies in the store intervened with customer complaints and issues which included refu...
Avg. Salary: $32,000 · Company Rank: 4.0 out of 5
DataPoint
Managed staff of ten technicians and one receptionist Oversaw the daily operations of technical support department Managed all scheduling needs Responsible for HR duties of staff including hiring, discipline, recognition, raises, and firing Monitored hold times of customer calls and answered calls when the need arose Point of contact for off-site after hours technical support Handled all escalation calls Reported to ...
Avg. Salary: $40,000 · Company Rank: 3.0 out of 5
ToadNet
Sold new customers various internet services, always met or exceeded quota for the month Upgraded current customers Prequalified incoming calls for services First contact for escalation calls Backup for billing, reception, and technical support calls
Avg. Salary: $40,000 · Company Rank: 3.0 out of 5
Starbucks
monitoring daily business reports,staffing needs, customer service,training and deployment
Avg. Salary: $40,060 · Company Rank: 2.0 out of 5
Look
Staffing, database training,admin duties, delegating and managing office responsibilities
Avg. Salary: $40,060 · Company Rank: 4.0 out of 5
Countrywide Bank, FSB
Manage Commercial Banking Customer Service Call Center which includes the day to day operation servicing and Cash Management Implementation/Technical Support
Avg. Salary: $170,000 · Company Rank: 4.0 out of 5
Union Bank of California
Managed Commercial Call Center with over 200 employees.
Avg. Salary: $170,000 · Company Rank: 5.0 out of 5
Nortel Networks Inc
Sales and service interface for strategic Carriers and Service Providers to maximize customer satisfaction and revenues through the design, sale, and implementation of custom network solutions.
Avg. Salary: $100,000 · Company Rank: 4.0 out of 5
Keithley Instruments Inc.
Provided direction and leadership for domestic and international field service operations supporting parametric test equipment and metrology tools used in the semi-conductor fabrication process. Designed service offerings and maintenance strategies for new technology wafer characterization systems.
Avg. Salary: $100,000 · Company Rank: 5.0 out of 5
