Customer Service Manager Career Research and Resources
Clifford Drake & Co.
Avg. Salary: · Company Rank: Not Available
Investor’s Business Daily
• Implemented agent chat, co-browse and social media monitoring • Created and executed a highly successful customer save program increasing saves rate by 25% • Complete oversight of the customer service/call center team with P&L responsibility, focusing on providing consistently outstanding service • Was the voice of the customer within management team to help drive improvements that customers consider important • Fostered ...
Avg. Salary: $100,000 · Company Rank: Not Available
Investor’s Business Daily
• Managed day-to-day operations of fast-paced, high-volume Customer Service Department (approximately 7000 customer contacts per week). • Reviewed analytics and developed actionable plans to improve department performance • Establish service level performance targets and manage team to achieve using process controls to identify areas needing attention • Implemented and managed Oracle Cloud Services, developing customer-fac...
Avg. Salary: $100,000 · Company Rank: Not Available
Investor’s Business Daily
• Within the first month of position, migrated externally-hosted data warehouse in-house saving 1M per annum. • Implemented Marketing data warehouse for CMO allowing direct access to list pulls and campaign analysis • Managed team of IT developers and business analysts who developed SQL server data warehouse design and customer consolidation logic • Co-designed and executed a Customer Experience Audit where key stakeholder...
Avg. Salary: $100,000 · Company Rank: Not Available
Investor’s Business Daily
• Founding member of Research Department with the goal of allowing free-flow of information and critical reporting to key company stakeholders • Partnered with VP of Research and CFO to develop and execute key metrics and reporting strategy for company • Worked with external vendor to create data warehouse.
Avg. Salary: $100,000 · Company Rank: Not Available
Investor’s Business Daily
Avg. Salary: $100,000 · Company Rank: Not Available
Investor’s Business Daily
Avg. Salary: $100,000 · Company Rank: Not Available
Ups
Avg. Salary: $37,500 · Company Rank: Not Available
Store
Avg. Salary: $37,500 · Company Rank: Not Available
Walmart
Avg. Salary: $37,500 · Company Rank: Not Available
