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Investor’s Business Daily Work Values
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Daily Duties at Investor’s Business Daily:
• Managed day-to-day operations of fast-paced, high-volume Customer Service Department (approximately 7000 customer contacts per week). • Reviewed analytics and developed actionable plans to improve department performance • Establish service level performance targets and manage team to achieve using process controls to identify areas needing attention • Implemented and managed Oracle Cloud Services, developing customer-facing FAQ, canned email responses, business rules, application templates and surveys • Proposed and oversaw VoIP and IVR and implementation including strategic hold messaging and prompts • Partnered with CEO and CFO to create key metrics including retention rates, renewal rates, lifetime value of customer, and more
What they like about Investor’s Business Daily:
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Tags
Customer Service, Project Management, Dallas, Contact Center, Manager, Research, Key Performance Indicators, IVR, Chat
Skills
Information about Investor’s Business Daily
Company Rank: Not Available
Average length of employment : 8 years
Average salary of employees: $100,000
These are some of the questions we asked our climbers about their experiences with Investor’s Business Daily:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
