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Investor’s Business Daily Work Values
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Daily Duties at Investor’s Business Daily:
• Managed day-to-day operations of fast-paced, high-volume Customer Service Department (approximately 7000 customer contacts per week). • Reviewed analytics and developed actionable plans to improve department performance • Establish service level performance targets and manage team to achieve using process controls to identify areas needing attention • Implemented and managed Oracle Cloud Services, developing customer-facing FAQ, canned email responses, business rules, application templates and surveys • Proposed and oversaw VoIP and IVR and implementation including strategic hold messaging and prompts • Partnered with CEO and CFO to create key metrics including retention rates, renewal rates, lifetime value of customer, and more
What they like about Investor’s Business Daily:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Customer Service, Project Management, Dallas, Contact Center, Manager, Research, Key Performance Indicators, IVR, Chat
Skills
Information about Investor’s Business Daily
Company Rank: Not Available
Average length of employment : 8 years
Average salary of employees: $100,000
These are some of the questions we asked our climbers about their experiences with Investor’s Business Daily:
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| Were your performance expectations clearly communicated? | 0.0 |
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| Were you recognized for meeting or exceeding expectations? | 0.0 |
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| Did you feel like your personal contribution was important? | 0.0 |
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| Was your career path clearly outlined and discussed? | 0.0 |
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| I would recommend this as a place of employment. | 0.0 | |
| I believe in the purpose of this organization. | 0.0 | |
| I would work for this organization again. | 0.0 | |
| I feel employees are fairly compensated. | 0.0 |
