To consistently deliver a world class customer support experience.
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Backup & Recovery, UNIX, Linux, Windows, BMC Recovery Manager, SQL-BackTrack, Oracle, SQL Server, Sybase ASE, IBM DB2, IBM Tivoli Storage Manager TSM, Symantec NetBackup, EMC NetWorker, Commvault Simpana, EMC Avamar, Tivoli Storage Manager TSM, EMC Legato Networker, SAN/LAN, CA, California, Legato NetWorker, Sybase, Simpana Commvault
I'm an Information Technology professional with 5+ years of experience in various softwares, hardwares and technologies. My most recent experiences has come as a Application Technical Support Analyst where I worked with Change mangement, Application support, server infrastructes, and various other softwares.
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Information Technology, Technical Analyst, Information Technology Leadership, Desktop Analyst, Implementation Specialist, IT Project Deliverables
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software support, call center, technical support analyst, customer service, telephone support, help desk
I am a IT professional with 25 years in the IT field. I have worked as a front line help desk support technician, tier II support analyst, enterprise support account manager and software install project manager. I supported such products as Sniffer and BMC's Service Desk Express.
Technical Support Manager
Technical Support Liaison
Sustaining Programmer
Technical Support Analyst
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Technical Support, Sustaining, XHTML
My goal is to provide satisfactory outcomes for problem resolves and to help Clients get to the next level, and in providing the necessary information to help understand what it takes to prevent second same occurrances, get the job done with a successful outcome. Managing time restraints to be uplifted to pursue for additional time investments. Communication and knowledge is the key to drive for success and ongoing change w...
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Citrix XenApp, Active Directory, Exchange, LAN/WAN Environment, Sr. Technical Support , ITIL v3, Information Techniology Infrastructure Library, Service Management, Lan/Wan, Local Area Network, Microsoft Windows, Router, Scheduling, Security
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DBI SQL, JAVA, Networking, Hardware , Software, Microsoft Application Tools, Dell Servers
Solutions-focused, team oriented Technical Support Analyst with broad-based experience and hands-on skill in the successful customer and technical support strategies. Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and assisting in the development of innovative solutions for increasing reliability and improving productivity. Possess a...
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Supervisor, Enterprise Support, Healthcare Technology
