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Customer Service Manager - 10 Years of Experience - Near 50321

CAREER SUMMARY CAREER ACCOMPLISHMENTS Customer Service manager with the * Created a new team to handle customer service inquires ability to find and create solutions to in a timely manner. meet corporation's customer service * Reorganization of Bi-lingual team to reduce "pain - needs. points" as they related cost effectiveness, changes included reducing pay roll expenses by 15%. * Evaluated repeat caller issues, reduced rep...

Tags for this Online Resume: Call Center, Human Resources, Monitoring, Management, Complaints, Policies and Procedures, Training, Annuity, Audit, Process Improvements