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Customer Service Supervisor - 12 Years of Experience - Near 75035

Forward thinking leader with a passion for world class customer service. Skilled in team building with focus on efficiency, production, quality and team engagement. Known for excellence in performance management and motivating staff through coach, training and incentive programs. Evaluates metrics and results to identify and address areas of improvement. * Data analysis

Tags for this Online Resume: Complaints, Firepond Contact Center, Customer Service, Quality, Quality Assurance, Test, Web, Web Technologies, Arabic Language, Automation