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Director/GM - 20 years experience -- Business Operations -- P & L -- Change Management

Key,leadership role in a progressive and creative company focusing on operational excellence, P & L management, business process improvement, change management, cultural change and customer care.

Ideal Companies: Actuant, Kohler, United Airlines, Harley Davidson, Wheaton Healthcare, Dean Health, WellPoint, NICOR, Accenture, Met Life, Pentair, Generac, Navistar, Bucyrus International, Joy Global, Manpower, Exelon, Pacific Gas and Electric, Southern California Edison, A. O. Smith, Badger Meter, Johnson Controls, Trane, Honeywell, Alliant Energy, Madison Gas and Electric, Wisconsin Energy Conservation Corporation, ABB, Modine, Siemens Water Technologies, Northshore Gas, People's Gas, Wisconsin Public Service, AT&T, Brady Corporation, FiServ, Miller Coors, Johnson Diversey, Oskosh, S. C. Johnson & Son, United Parcel Service, Google, Microsoft, Harrah's, Abbott Laboratories, Aurora Healthcare, Ministry Healthcare, Baxter International, Northwestern Healthcare, Apple, San Diego Gas and Electric, Twin Disc, Manitowoc Company, Sears Holdings, Actuant, Briggs and Stratton, Modine Manufacturing, Western Products, Convergint Technologies, CINTAS, Commonweath Edison, Adventist Midwest Health, Aurora Healthcare, Froedtert and Community Health, ProHealth, Adovcare Healthcare, Children's Hospital and Health System, Columbia St. Mary's Health System, St. Mary's Hospital, Thedacare, New Resources Consulting, Resources Global Professionals, Huron Consulting, HRS -- Human Resources Services, Mergis Group, Central Dupage Hospital, Northern Trust, DAKO, Met Life, Navistar, TDS, Inc., Minnegasco,

Tags for this Online Resume: P & L, strategic, operations, process change, project management, leadership, business development, sales and marketing, cultural change, performance improvement, facilitation, team building, conflict resolution, collaboration, cross-process management

Insurance Claims Manager

Customer Service focused Operations Manager. Possess transferable management skills to include training, coaching and performance management. I have successfully steered multi-jurisdictional first party injury claims handling. I Created outstanding customer support teams, developed future leaders, effectively reduced costs per unit through strategic analysis and reduced litigation expenses while increasing service levels.

Ideal Companies: Liberty Mutual, Nationwide, Donegal Mutual, Allstate, Comcast, Verizon, Cigna, Mid Atlantic AAA

Tags for this Online Resume: Training, No-fault, Personal Injury, Bodily Injury, Litigation, Claims Manager, Microsoft Office Excel, Word, PowerPoint, Outlook, Subrogation, Coaching, Personnel Management, Strategic Management