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Online Resumes with "ITSM Management"

ITSM Manager, Phoenix

Information Technology Resumes - Application Support Resumes - Phoenix, AZ

I have successful IT experience in business analysis, management, communications and ITIL disciplines such as problem, incident, change and service level management. I am looking for a long-term position that takes advantage of my varied skills.

Tags for this Online Resume: Root Cause / Problem Management, ITIL, Incident and Change, Service Level, Business analysis, Project Manage

Business Analyst - 15 Years of Experience - Near 80111

Information Technology Resumes - Business Analyst Resumes - Englewood, CO

As part of the ITSM management team, the Change Advisory Board, and the process owner for Service Requests and Incident Management, I have put into practice many of the aspects of the ITIL framework. This is exemplified through the development of automated service request workflows, incident wizards, and Coaching Loop Assessments which have enabled process compliance in these areas. Through quality reviews, metric reporti...

Tags for this Online Resume: Denver, ITIL, ITSM, ServiceNow, Metrics, Reporting, Analysis, Process

ERP - 17 Years of Experience - Near 44113

Information Technology Resumes - ERP Resumes - Cleveland, OH

Emails "nsht1888@gmail.com" nsht1888@gmail.com & "bjwight@rochester.rr.com" \h bjwight@rochester.rr.com Summary An IT Senior Consultant of 30 year's' experience with extensive subject matter expertise in SaaS life cycle management, IT Services Management (ITSM), Managed Print Services (MPS) using ITIL methods, processes, strategic technology planning, and development to provide cost effective solutions to meet customer busi...

Tags for this Online Resume: Consulting, Help Desk, Accounting, Billing, Coding, Infrastructure, Medical, Medical Billing, Receivables, Document Management, software, SaaS