CV, Curriculum Vitae and Online Resumes Search

---

Online Resumes with "INCIDENT MANAGEMENT"

Technical Solutions Consultant - Near 30024

SUMMARY Technology professional with a wide range of troubleshooting and system support experience. Proactive technical account management. Excellent verbal and written communication skills. Comfortable working with the end client and technical resources to drive desired results. Competent in clarifying and researching technical issues. Experienced developing go forward action plans to drive resolution. Skilled in examining...

Tags for this Online Resume: Unix, HP, Oracle, Ras, Support, Utilities, Communication Devices, Level 3 Support, Modems, NCR, linux, ServiceGuard, clustering, Incident managment, Technical Account Managment, System Troubleshooting

Results oriented IT leader with over 20 years practical, hands on experience - Atlanta

Results oriented IT leader with over 20 years' practical, hands on experience in large scale enterprises, transforming IT, and delivering value-add services and operations. Demonstrated experience within a Fortune 5 company over last 10 years leading large system implementations, serving as change leader in IT service and process improvement, delivering data and systems integrations, and oversite for IT optimization efforts...

Tags for this Online Resume: Active Directory, Infrastructure, Network Services, Automation, Blackberry, agile, software, Product Management, Process, Systems Integration, Service Management, Asset Management, Event Management, Configuration Management, Incident Management, Change Management, Problem Management, Application Management, Security, Audit

IT Project Manager & Client Consultant - Baltimore

Summary IT Project & Client Consultant providing support and incident management services for ecommerce, managed application hosting and enterprise clients.

Tags for this Online Resume: AT&T, Oracle, Information Technology, Security, Sun Solaris Operating System, Unix, Information Security, Internet, ISO, Linux

Government Property Inspector/Investigator - 20 Years of Experience - Near 37189

Qualifications Capable of writing and speaking conversational Spanish in many capacities. Effectively and actively recruited several qualified police candidates exceeding required expectations. Excellent and proven interpersonal and people skills. Excellent physical health, impeccable personal and professional appearance, and attitude. Capable of speaking limited conversational Spanish, Korean and German. State of Colorado ...

Tags for this Online Resume: Recruiter, Spanish Language, Complaints, Fraud, Law Enforcement Personnel, Security, Amber, Computer Aided Software Engineering, Diversity, Documentation

Application Support - 13 Years of Experience - Near 75035

Summary: With experience of 10 years I have developed niche skill in Major Incident Management Change management and Operations delivery for Banks and Financial Services * 7 years of experience in supporting financial institutions (UBS, O2 Money and JPMC). * 4 years of Incident Management of Data Centers and IT infrastructure * 6 Years of experience in Critical Incident Management * 9 years of experience in working for 24X7...

Tags for this Online Resume: Management, Financial Services, Hardware/Systems, Information Technology, Services, Infrastructure, Asset Management, Support, ITIL, service management, Incident Managment

IT Support / Project Management / Managed Services

Record of excellence in Network Administration, Data Security, User Support, Project Management and Implementation in healthcare research, global manufacturing, medical practice and academic support. Eight years of experience with managed services. Competencies include: Incident Management; Crisis Management; Change Management; Problem Management; Project Delivery; Multi-Site Implementation; Day to Day Support. Throughou...

Tags for this Online Resume: Microsoft Windows, Application Support, Encryption, Information Security, Information Technology, IT Management, Management, Security, SAAS, Disaster Recovery, VMWARE, MAC OSX, LINUX, DRaaS, Project Management, Implementation, IOS, ANDROID, Windows Server, Apple Server, MDM, DRAAS, ERP

Contract Administrator - 16 Years of Experience - Near 80112

SUMMARY * IT Asset Management, Contracts Analysis, Vendor Relations, and Audit Management * IT Project & People leader * Application support experience with Windows, Symantec, SAP CMS, Sophos, Symantec, Deployment Console, Remedy, Citrix, VPN & AnyConnect * Disaster Recovery - Onsite setup, test resolving connectivity through Citrix & AnyConnect * Received continuing education in Microsoft Server Active Directory Configurat...

Tags for this Online Resume: Support, Vendor Relations, AR, Desktop Computer, Management, Networking, Procurement, Remedy, Troubleshooting, Audit

Change/Software Release Manager

Change Management Professional with expertise in Leadership/Management, Electronic Production Maintenance, Build Release and Change Management. Proven experience working with and applying System Development Life Cycle (SDLC) methodologies and software development processes. Excellent ability in building consensus and driving value for both low and high risk projects

Tags for this Online Resume: release manager, configuration manager, change control board, change request, version control, tracked defects, incident management

Application Support - 12 Years of Experience - Near 03801

Experience Summary: * An Optimistic and Self-motivated Professional with 12+ years of IT experience in AS/400 environment. Have extensive experience in various phases of Software Development Life Cycle such as Designing, Development, Testing, Implementation, production Support and Maintenance. * Having experience in development and production support of AS400 platform systems in Automotive, Leisure, Retail industries using ...

Tags for this Online Resume: Rlu, RPG, RPG/400, Sales, Scheduling, Sda, SDLC, SDLC (Software Development Life Cycle), Software, Software Development

System Administrator - 9 Years of Experience

Experience Summary * ITIL certified professional with around 12+ years of comprehensive experience in: - Server Admin Management - Security Management - Production support - Process Development - Version Control Management - Change Management - Environment (Server) Management - Database Management - Service Level Management - Incident Management - Risk Management - Information Security Management * IT Infrastructure profess...

Tags for this Online Resume: Monitoring, Servers, Sun Solaris Operating System, File Transfer Protocol, HP, Linux, Infrastructure, Microsoft Windows, Sun, Support

Database Administrator

PROFESSIONAL SUMMARY: * A Qualified IT Professional with 8+ years of experience including 5+ years of experience as a Service-Now suite developer and administrator. * Hands-on Experience in technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Software Configuration Management, Reporting, Discovery and Integrations * Expertise on various ServiceNow customizations as per cli...

Tags for this Online Resume: Javascript, Structured Query Language, HyperText Markup Language, Integrate, Management, Microsoft Access, Microsoft Change Management, Cascading Style Sheets, Change Management, CSS

Manager - 10 Years of Experience - Near 23456

ACCOMPLISHMENTS * Developed IT Playbook including, standard operating procedures, incident management, communication plan, D/R and capacity planning, Reporting, Escalations, Tools, Contacts Lists * Successfully created change control process by implementing change control procedures within the Help Desk and MIS organization * Successfully created and implemented customer satisfaction survey resulting in a customer satisfact...

Tags for this Online Resume: Help Desk, ACD, Automatic Call Distribution, Call Center, Support, Technical Support, Asset Management, Budgeting, Capacity Planning, Certified Insurance Counselor