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Online Resumes with "EasyVista"
IT Service Desk / Service delivery - 10 Years of Experience ITIL Foundations Certified.
Professional Summary An Experienced Bilingual (Portuguese, English) IT Professional with over 10 years of experience, with a proven record in delivering complex and high value initiatives through efficient programme, product and personnel management. In depth technical and managerial skills that help drive teams to deliver key curricula of work. With strong leadership, interpersonal skill and ability to clearly communicate ...
Tags for this Online Resume: Management, Active Directory, Citrix, Microsoft Active Directory, Cabling, Desk Top Support, Desktop Computer, Lotus, Lotus Notes, Microsoft Office, sql, it jobs, software, service delivery, service desk manager, It operations manager, Easyvista, Service now
Team Leader - 8 Years of Experience - Near 20792
Imaging and re-imaging computers (laptops and desktops) Experience with Active Directory (AD) Ensure tickets are responded to within the SLA and fully document with EasyVista ticketing system. Efficiently respond to end-user support tickets, calls and walk-ins Experience with on-site and remote installations and troubleshooting Serve as the IT liaison between the end-user and the on-site IT Coordinators
Ideal Companies: Amazon, Prince George's County Government 240-521-3933
Tags for this Online Resume: Blackberry, Pc, Personal Computer, Remedy, Troubleshooting, Apple, Certificate Authority, Corrective Actions, Customer Service, customer service skills
