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Online Resumes with "Customer Experience Development"
Managing Director
Career Highlights SME Governance Mortgage Consulting: Appointed to serve as a Regulatory Monitor for a deficient Loan Servicer regarding MS, DOJ, and CFPB findings. Recommended best practices in the business units requiring remediation resulting in measurable decrease customer complaints. Optimizing Customer Relations: Improved customer experience by developing and managing a 24 FTE Level 2 Help-Desk Support Center within D...
Ideal Companies: Wells Fargo Bank, Bank of America, US Bank, JP Morgan Chase, Goldman Sachs, Citi Corp
Tags for this Online Resume: COO, Default Servicing, Regulatory monitor, Policy, execution, compliance, Underwriting, Audit, policy, Human Resources, PMO, program
Health Insurance Professional - 25 years experience - Charlotte
PROFILE Results-driven leader, with demonstrated ability to deliver corporate objectives, skilled in fostering environments that encourage creativity and success * Solid background in operations and organizational management with a focus on new business development and growth * Highest career rating in execution and delivery, exceeding customer satisfaction * Talent for hiring and developing strong business and technical te...
Tags for this Online Resume: Business Development, Insurance, Management, P&C, Billing, Financial, Financial Services, Infrastructure, insurance, customer service, employee benefits, operations, BPO, Policy Admin, Analytics, Digital, Workflow
Training & Development Manager - 16 Years of Experience - Near 19067
PROFILE: STAFF RECRUITMENT, DEVELOPMENT & RETENTION / SALES SKILLS TRAINING & DEVELOPMENT / CUSTOMER EXPERIENCE DEVELOPMENT / BUSINESS & PROCESS DEVELOPMENT/ DATA ANALYTICS / BEST PRACTICES DEVELOPMENT & TRAINING
Tags for this Online Resume: Acceptance Testing, Quality Assurance, Test, User Acceptance Testing, Documentation, Real Estate, Retention, Best Practices, Support, System Integration, management
Managing Director - 20 Years of Experience
I am looking for an opportunity where I can continue to grow both personally and professional while at the same time providing guidance and expertise in developing and delivering business and technology solutions focused on improving operational efficiencies and driving a high quality, unparalleled customer experience.
Ideal Companies: Eli Lilly, Anthem, Seven Corners, Amazon, Salesforce, Angies List, CNO, Community Health, St. Vincent's,
Tags for this Online Resume: Customer, Service, Management, Leadership, Transformation, Operations, Business Development, Customer Experience, Business Process Outsourcing, Vendor Management
RESULTS DRIVEN OPERATIONS MANAGER/TRAINER/TECHNICIAN
An outstanding leader with a capacity for driving results, planning and coordinating multifaceted operational functions, including business strategy, finances and marketing. A leader who took each associates suggestions seriously, making each employee feel that their input mattered. Solid foundation in all technical aspects of the telecommunications industry with a background as Splice Service Technician. This included the ...
Ideal Companies: Verizon, Frontier Communication, Eversource Power, National Grid, Green Mountain Power.
Tags for this Online Resume: expierenced, driven, savy, results
