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Online Resumes with "Contact Center Consultant"



Customer Strategy, Customer Experience and Contact Center Consultant

Executive Management Consultant and leader seeking an opportunity to add value by utilizing over 12 years of expertise in helping companies transform their customer experiences through contact center service optimization, training and customer centricity for both B2C and B2B organizations.

Featured Profile

CLIENT SERVICES AND CUSTOMER EXPERIENCE EXECUTIVE- 15 Years of Experience - Near 07631

Client-focused, results-driven, and analytical thinking manager with solid background in leveraging leadership expertise toward continuous process improvement and high-caliber customer service delivery, Operations experience in call center metrics, call quality, first call resolution, inbound call routing, quality assurance, work force management and organizational development. Capitalize on solid awareness in Six Sigma met...

Ideal Companies: Comcast, Time Warner, TriNet, Cablevision, Stryker, Disney World, Climber.

Tags for this Online Resume: Call Center Metrics, Call Center start ups., Call Quality, Inbound calls, Sales, Outbound Calls, Technical Support, SLA, FCR, Workforce Management, Call Routing, Handle Time, Availabilty, Reliability

Director - 16 Years of Experience - Near 78599

Tags for this Online Resume: PCS, Personal Conferencing Specification (PCS), Human Resources, Business Strategies, Oracle, Policies and Procedures, Quality, Quality Assurance, Quality of Service, Receivables