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Online Resumes with "Business Process Improvement Leader"
SENIOR MANAGEMENT CONTACT CENTER, DALLAS
A results-oriented Call Center Operations and Business Process Improvement Leader focused on the importance of the total customer experience. Expertise includes managing international call centers in medium to large Global Fortune 500 companies while identifying and resolving process and quality problems. Innovative leader able to contribute directly to increased customer satisfaction, greater employee enthusiasm and improv...
Tags for this Online Resume: customer service, call center, customer experience, project implementation, problem solving and analysis, client management
GE certified Six Sigma Black Belt - Sr GE Services Leader - 20+ years experience
Looking for challenging career opportunity with a Fortune 500/1000 organization where I can utilize my 20+ years of diverse experience leading process improvement efforts of pre/post-sales support teams (GE certififed Six Sigma Black Belt), leading Oracle ERP system implementation projects (w/focus on Order Management,CRM Services applications) and generally working to provide cost effect, profitable sales support models w...
Tags for this Online Resume: Customer Service Director, Service Operations Manager, Six Sigma Black Belt, Business Process Improvement Leader, Operations Manager, Sales & Operations Manager
