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Chemistry, Servers, Web, Web Server, Web Technologies, Health Physics, Amazon Web Services, Applications, BMC Software, C++ Programming Language
SUMMARY Energetic customer service specialist with 15 plus years of experience. Eager to obtain a position that makes full use of expertise in building customer relations. Advanced customer service experience includes successfully implementing innovative customer programs that increased the customer base by 90%. A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challen...
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Benefits, Siebel, Support, Technical Support, Troubleshooting, BMC Software, Communication Skills, Customer Service, Documentation, Interactive Voice Response
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BMC Software, Configure, IBM AIX, Install, Linux, Management, Microsoft Windows, Microsoft Windows 7, Oracle, Performance Tuning
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Active Server Pages, Applications, BMC Software, Budgeting, Computer Associates Unicenter, EDI, Electronic Data Interchange, Financial, Financial Applications, Itil
ACCOMPLISHMENTS LEADERSHIP & TEAM BUILDING Insufficient management resources jeopardized project delivery. Researched existing capabilities, identified gaps, assembled resource map, established KPIs, trained staff, coordinated workflows, initiated weekly compliance meetings and championed performance standards. Completed 4-year project 12 months early saved client $100K. STRATEGIC PLANNING & IMPLEMENTATION Progressive proje...
Ideal Companies: Accenture, Amazon, Shepheard Center
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Architect, Asset Management, Benefits, Management, Pre-Sales Support, Request for Proposal, RFP Development, Support, Application Development, Information Technology
Ideal Companies: Epic, McKesson, Amazon
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Patient Portal, Documentation, Quality, Support, Taleo, BMC Software, Change Manager, Consulting, Desk Top Support, Desktop Computer
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Automation, Oracle, Dba (Database Admin), Encryption, IBM DB2 Database, Infrastructure, Omegamon, Z/OS, BMC MAINVIEW, BMC Software
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Management, Document Management, Quality Assurance, Test, Document Control, Request for Proposal, Request for Proposals, Graphic Design, Layout, Adobe
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BMC Software, Remedy, Catalogs, JIRA, Management, Oracle, Oracle 11g, Team Lead, Toad, Business Development
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Management, Spreadsheet, Accounts Payable, Administrative Support, Support, Telecommunications, Administrative Assistant, Services, Audit, Capital Equipment