Qualifications Independent and motivated self-starter with over 10 years of experience using Microsoft Office. Professional in-depth research and interviews to create instructional documentation of processes and procedures for training and archives. Track record for identifying patterns and trends to create process improvements for a fortune 500 company. * Technical Writing * Instructional Writing * Timely Drafts * VISIO flow charts * Project Management * Facilitator, Trainer * SharePoint * Microsoft Office * HTML, CSS coding * Outlook, SnagIt * Webcasts * Strong Written/Verbal * Time Management * Organized * Quick Learner * Punctual

Highlights:

• Management
• Insurance
• Call Center
• Microsoft Project
• Microsoft Office
• Microsoft Visio
• Policies and Procedures
• Analysis
• Training
• VISIO
• Communications
• Business Writing