Career Summary * Innovative, assertive and high performing Customer Service Professional that consistently achieves exceptional departmental goals, turnaround underperforming operations and institute initiatives that successfully propel direct reports production and growth. * Record reflects strong work ethic and ability to master complex corporate management initiatives with proficiency. Exercise independent judgment, decision making ability and a high level of confidentiality. * Twenty years' progressive leadership of major business projects with outstanding record of success in achieving complex objectives, budgets and time lines. * 8 years experience in developing and facilitation of employee corporate training courses.

Highlights:

• Business Strategies
• Corporate Training
• Management
• Call Center
• Critical Thinking
• Service Excellence
• Work Ethics
• Customer Excellence
• Business Acumen
• Business Development
• LEAN
• Quality
• Change Management
• Team Player
• Collaboration
• Fast Moving Environment