Description
Summary of Qualifications Sales & Operations Prospected for customers by investigating, developing, and identifying sales leads. Serviced paint stores in designated multi-state territories. Assumed responsibility for store Paint Departments due to background and expertise. Partnered with clients to assess/determine needs and identify best course of action. Closed sales using sales negotiation and selling methods, effectively converting prospects to customers. Scheduled set-up, delivery, and other service-related items. Directed monthly sale promotions, organizing, and rearranging shelves to maximize profit potential. * Converted member stores to ServiStar brand paint to improve brand recognition and increase profits. * Cooperated with Store Owners, Paint Factory, and Management to effectively grow each store by utilizing effective selling techniques, product knowledge, and product presentations. * Acted on cross-selling opportunities to upsell existing clients on related products. Product Knowledge Introduced new Residential/DIY Paint, Industrial Paint, and Chemical Coatings to marketplace and delivered product demonstrations on best practices, through in-store or offsite product seminars. Prepared color-matching paint and other products for clients shared product knowledge with them, skillfully educating them about best practices to ensure highest product value. Compiled orders and delivered them to clients. * Sold new $10K Industrial Paint Line to diverse range of clients. Determined which packaged system customer required, which was dependent on store size and paint volume level capacity clients received initial volume to get started and were then gradually able to develop an industrial program. * Updated Wickersham Industrial Safety Manual according to standards established by ISN Safety Network, successfully earning 100% in all categories and qualifying organization for more work opportunities. Strong Client Relationships Consistently performed excellent customer service in every position. Overcame customer objections with advanced customer relationship management (CRM) skills. Effectively demonstrated brand and product value to prospects and customers, including painters, household consumers, and cabinet makers. Visited client homes/establishments when complaints were filed for general paint failures, including peeling or discoloration worked in cooperation with Paint Laboratory to define problem, create reports, and resolve issue to satisfaction of both parties. Determined whether failure stemmed from water damage or an incorrect primer. * Established and maintained relationships with clients to develop new business and increase market share. Sales Training & Development Contributed to positive team environment by training and developing store associates and new employees on company processes and procedures, including the ServiStar Paint Process. Assisted Paint Specialists in opening new stores by setting up displays and arranging products on shelves to maximize appeal, visibility, and cross-selling potential. Effectively fixed team priorities and evaluated issues based on needs of the business. * Participated in Industry Trade Shows and worked ServiStar Paint Booth. * Attended Corporate Paint Seminars to remain current on brand and product knowledge. Construction Performed concrete formwork, finishing, demolition, carpentry trimwork, and equipment operator.
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