Results-driven executive, focused on creating value to stake holders, impacting profitability and performance through expert orchestration of IT and strategic alignment of technical resources with enterprise objectives.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2001 - Present

SCHOOL	MAJOR	YEAR	DEGREE
IIT, Delhi, India	Systems & Management	1990	Master Degree
Govt Engg College, Trichur, India	Production-cum-Plant Engg	1984	Bachelor Degree

Highlights:

- Achieved 100% success rate on all engagements and reached revenues of $8M in 6 years, steering the growth of a startup software consulting company. - Propelled average profit to 40% through prudent fiscal management measures; reduced email costs 25% while curtailing downtime to near-zero; slashed telecom costs 45%. - Reduced DSO 33%, increased productivity 20%, reduced billing errors and improved accounting accuracy by implementing a web-based PSA system. - Brought additional revenue through the acquisition of a Point-Of-Sale software product; achieved turnaround of existing software products by increasing their marketability - Reduced operating costs by building world-class offshore delivery centers in India for Software Development, Help Desk & Support and Product Management functions. - Created the Global Delivery Model that enabled seamless delivery of services globally; model was benchmarked worldwide across all other practices. - Decreased incidences of failures and bugs by 30% by pioneering the Quality Control initiative and establishing the first quality team within the company; later transformed it into a profitable offshore testing facility, adding to the bottom line. - Enabled Citibank’s Credit card business to break-even in the 10th month of inception vs. original target of 18th month, by completing all IT projects on time and budget. - Contributed to the 35% annual growth of Credit card business for the next 6 years, leading and driving technology initiatives to meet their strategic business objectives. - Managed Y2K remediation project for the bank for three countries in the region; it took 4 years, $75M and a team of 150 professionals located in multiple countries. - Improved the audit score from 1-out-of-5 to 4-out-of-5, by directing the Technology and Operations team of Citibank Egypt on compliance, regulatory and fiduciary matters.

Companies I like:

Citibank Bank of America Goldman Sachs Merryl Lynch

Project/Program Management
Strategic Planning
Design Organizational Process, Design for Six Sigma (DFSS)
Performance Reporting and Analytics
Profit and Loss (P&L) Responsibility
Microsoft Office
Operational Excellence
Presentation Skills
Business Writing Skills
Business Analysis
Sales Force Automation
Sales Interpretation
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Program/Portfolio Management
Team building/management
Project Management
Client/Engagement Management
SDLC management

• Director of IT
• CTO
• VP of IT
• Engagement Manager
• Delivery Manager
• Cleint Services
• Program Manager

Led global Open Systems practice from inception with P&L accountability, through strategic planning, organizational development, key accounts management and product/project portfolios management. Built and led world-class offshore delivery center in India with over 180 professionals