CAREER SUMMARY Customer Service / Call Center Manager with specific expertise in resolving complex member and employee concerns. Strong background in problem solving, issue analysis, process improvement, training and team development. Demonstrated ability to work closely with employees of diverse backgrounds, developing and improving performance, with documented accountability. Project management duties completed as needed. Ability to multi-task at a high level in a fast paced, constantly changing environment.

Highlights:

• Management
• Complaints
• Call Center
• Training
• Support
• Customer Service
• Quality Assurance
• Statistics
• Test
• Administrative Assistant
• quality assurance