PROFESSIONAL SUMMARY Experienced Process Improvement Operations Manager with ability to identify potential problems, develop action plans and implement solutions to improve performance and overall customer service. * Highly proficient with MS Excel, Index Match, Vlookups * MS Access & Pivot Tables * MS Project * Advanced knowledge of VBA Macros * Micro Strategy writing/troubleshooting * Visio Data Mapping * Writing and parsing SQL scripts for database queries * Project tracking on Confluence and JIRA * Experience with Project Management Life Cycle & Software Development Life Cycle * SAS Studio Essentials Training (2017) * Tableau Data Visualization * Claritas Investment Certificate (2015) * Bloomberg Essentials Training (2013)

Highlights:

• Sql
• Vba
• Project
• Finance
• management
• Data
• Microsoft Visio
• Microsoft Visual Basic for Applications
• MS Project
• Process Improvement