Experienced Technical Support Representative with excellent written and verbal communication skills. Proficient in troubleshooting software and hardware issues, as well as repairing and replacing system components. Extensive experience resolving computer issues for customers and employees and supporting desktops and laptops, while documenting and tracking incidents through a CRM database application. Highly skilled in authoring and editing support documentation and communicating technical concepts to individuals with varying degrees of experience.

COMPANY	POSITION HELD	DATES WORKED
Breakthrough to Literacy	(Confidential)	11/1998 - 6/2007
DOWS Dental Research	(Confidential)	12/1995 - 11/1998

SCHOOL	MAJOR	YEAR	DEGREE
University of Iowa	Psychology	1997	Bachelor Degree
Kirkwood Community College	none	1994	Associate Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Technical Support
• System Admininstrator

Handling technical support of customers and field employees via phone and e-mail communications. Handle technology distribution, troubleshooting and support for in-house employees.