Description
To obtain a position where I can utilize my unique skill set. Assistant Store Manager/Leader, Game Stop, Harper Woods, September 2007 to present Personnel/ Human Resources * Supervise, develop, and train employees on all business initiatives. * Recruit and select potential candidates terminate employees due to insufficient performance. * Coach/ Critique employee performance, and advise adjustments accordingly. * Scheduling and payroll adjustments based on hour allocation and current sales projectiles. * Prioritize sales, tasking, and guest service. * Collaborate and instruct/direct employees to efficiently execute planograms, resets, and visual marketing. * Evaluate and examine Store vs. Company Scorecards and performance & loss margins. * Maintain an inventory rank of standard tier. * Order supplies as needed. * Perform clerical duties on a daily basis. Client Relations/ Customer Service * Build guest loyalty by giving a personalized unique experience. * Maintain a consistent NPS of 90% through guest engagement and interaction. * Provide incentives and promote product awareness. Communications/ Problem Solving * Solve guest issues based on their unique situation. * Provide a written action plan to increase sales and meet company goals. * Use proper etiquette when utilizing the telephone. * Read, compose, and interpret emails. * Implemented team huddles before employee shift start to educate them on daily business, and sales opportunities. Computers/ Technical * Operate latest software available. * Utilize MS Office: Word, Excel, and PowerPoint. * Utilize T9 keypad. * Type 35 WPM.
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