Customer acquisition and retention expert

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Supervising Dentist	1/2009 - Present
(Confidential)	(Confidential)	1/2007 - Present
Yarragroup	(Confidential)	1/2005 - 10/2006
Dental Associates	(Confidential)	10/1996 - 8/2004
Normandale Community College	(Confidential)	8/1979 - 9/1996
Royal Dental Hospital of Melbourne	(Confidential)	8/1974 - 6/1977

SCHOOL	MAJOR	YEAR	DEGREE
University of Minnesota	Dental Public Health	1980	Master Degree
University of Nebraska	Dentistry	1974	Medical Degree
Nebraska Wesleyan University	Biology	1970	Bachelor Degree

Highlights:

Dentist with knowledge of program planning, development, and evaluation. Effective communicator with ability to conduct needs assessments and provides dental services. Experienced in project development, delivering education, resources, and consultation to appropriate groups. SELECTED ACHIEVEMENTS Dental Director at Normandale Community College. In addition to providing direction and supervision of the dental programs and to teach in selected courses, I was a full member of the college administrative team. I was responsible for monitoring the progress of about 90 dental auxiliary students and for advising hundreds of prospective students. Prepared and administered a budget of $490,361 for the 1995-96 academic year. I evaluated and projected needs for capital expense, equipment needs, supplies and materials utilization, and staffing requirements. Negotiated with the administrative staff and attempted to keep budget increases within the general level of inflation. Supervised and evaluated seven full time faculty, seven part time faculty, and one office manager. Evaluated faculty every two years using methods of a teaching dossier that they collected, classroom visits and direct observation of teaching methods, and student opinion surveys to identify areas of strengths and weaknesses and plans for faculty development. The office manager was evaluated annually for performance on specified criteria for use in salary determination and promotion. The evaluations were designed to improve staff performance towards department goals and to identify staff development activities. Clinical supervision of all of the dental hygiene clinic sessions has been my responsibility throughout my tenure as Director of Dental Programs. * Provided program planning and evaluation, needs assessment, allocation of resources, and provision of services. * Co-chaired the Equipment Planning and Steering Subcommittee. * Evaluated program goals through a formal assessment of outcomes. * Prepared annual reports. * Maintained databases.

Companies I like:

S.C. Johnson Colgate Palmolive Johnson & Johnson

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• dentistry
• educator
• sales

Commission sales. However I also have a background in dentistry which gives me insight as a healthcare provider.